Bahut der laga response mein, disappointed hu
Maine WFHI ka software use karne ki koshish ki par support system se kaafi frustration hui. Jab mera dialer ka issue aaya, toh socha ki support jaldi help karega, lekin response time bahut zyada tha. Maine multiple calls aur emails kiye the, par unka jawab milne mein der lagi. Ek taraf software interface theek tha, par jab problem hui toh support kaafi slow tha, jiski wajah se kaam ruk gaya. Sabse badi hesitation yeh thi ki mujhe lag raha tha ki shayad mera case miss ho gaya hai, kyunki follow ups ke baad bhi clear communication nahi mila. Onboarding flow mein bhi thodi dikkat aayi thi, par woh toh main manage kar gaya tha training se. Payment process theek tha, invoices time par mile. Lekin jab urgent help chahiye toh delay se kaafi dikkat hoti hai, especially jab calling tools aur database update ki baat aati hai jo daily chalna chahiye. Training sessions adequate the, par support ka slow response mera sabse bada disappointment tha. Agar yeh part enhance ho jaye toh software experience improve ho sakti hai. Mera overall experience iss wajah se average se neeche hi raha kyunki jab sabse zyada zarurat thi tab company se support time par nahi mila. Itna time lagne ki wajah se maine dusre options ke baare mein bhi sochna shuru kar diya.