Support ka response match nahi karta tha expectations se
Jab maine software liya tha to mujhe laga tha ki support system zyada efficient hoga, lekin mera experience thoda mixed raha. Pehle toh main invoice process ki convenience ko appreciate karta hoon kyunki wo theek se aur time par aaya tha. Lekin jab maine dialer se related connectivity issues report kiye toh support team ne unsatisfactory jawab diye aur thoda time laga problem ko resolve karne mein. Mera yeh experience unse alag tha jo maine expect kiya tha, ki wo mujhe jaldi aur effectively assist karenge. Meri baat politely suni gayi, lekin solution dene mein clarity kam thi. Onboarding aur training sessions bhi mere liye thode diffuse lage, especially jab mujhe turant software ke database functions ko samajhna tha. Adequate documentation bhi available nahi lag rahi thi, is wajah se mujhe kai baar manually check karna pada. Mera expectation tha ki continuous telephonic support zyada accessible hoga, magar wo fulfill nahi hua. Halanki ek chiz theek rahi, automatic updates ne software ko functional banaye rakha, jiski wajah se mujhe software use mein zyada dikkat nahi hui. Par overall main thoda disappointed hoon support experience se, jiska effect mere workflow par bhi pada.