Surprised how unmanageable the software felt
At the end of the setup and initial use, I was surprised at how little confidence I felt in handling the software on my own. What I expected to be a straightforward process turned into a struggle with access issues and unclear steps. The calling tools seemed buggy and didn’t integrate well with the database, making my workflow inefficient and frustrating. Although the sign-up and invoicing went smoothly, that was the only part that met my hopes. I had hoped the training and telephone support would help me feel more comfortable, but I still found myself confused by various features and unsure how to fix problems. This left me doubting if I could rely on the platform for my needs. Overall, I just couldn’t get a grip on it and feel ready to use it consistently as intended.