Good for patient users but maybe not for urgent fixes
I found the support and overall communication quite competent, especially when some minor issues arose early on with the dialer integration and database syncing. The team was responsive and walked me through troubleshooting over multiple calls, which was helpful. However, it did take a bit longer than I might have hoped to fully fix these issues, as some of the solutions required multiple follow-ups and rechecking of the software features. If you prefer fast, one-call resolutions, this might feel a little slow for you. That said, I’d suggest this to users who are comfortable with a step-by-step process and who want thorough explanations. The onboarding trainers were knowledgeable and patient, which made it easier to grasp even the more complex aspects of the platform despite the hiccups. Payment and invoicing were straightforward, so that part went smoothly and without any back and forth. Overall, this suits people who value thoroughness and are willing to invest the time but might be less ideal for users needing urgent problem-solving or quick fixes on the fly. Still, the telephonic support team was courteous and genuinely tried to help at every step, which counts for a lot.