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4.0out of 5

4 out of 5

Based on all 3,85,221 published WFHI Reviews.

2,89,018 of 3,85,221 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Verified customerSupport and communication

    You need to rethink your support steps

    Honestly, your support process was frustrating and didn’t help at all. When I first encountered an issue, I expected a logical series of troubleshooting steps to guide me, but what I got was disorganized and did not follow a sensible order. The telephonic support kept repeating the same basic suggestions instead of advancing the diagnosis. It felt like they were reading from a script rather than actually understanding my problem, so I wasted a lot of time explaining again and again. The updates also didn’t fix anything on my end, which made me doubt the automatic update system’s reliability. The onboarding was okay but when problems arose, your support wasn’t equipped to handle them efficiently. I also found the invoicing process confusing and the payment process wasn’t made simple. For a paid service, this level of support is unacceptable. You need to improve the flow of assistance and ensure your representatives can better address issues logically and quickly. At this point, I’m stuck with software that doesn’t work properly for my needs and a support system that leaves much to be desired. You must seriously rethink how you handle customer problems from start to finish.

    Suresh Nandini RamanathanUttar Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support lacked responsiveness compared to previous services

    Reflecting on my experience after some time, I realize that the telephonic support offered here was not as effective as in systems I have used before. For someone used to more prompt and knowledgeable responses, this felt quite frustrating. Often when I reached out, the guidance was vague or took longer than expected to get, which disrupted my workflow considerably. The automatic updates did push improvements but made troubleshooting harder when support was not readily accessible. Trying to navigate the onboarding flow without clear support hurt the initial impression significantly. While the software itself had some useful features such as the database and calling tools, the support communication stood out by contrast as lacking. I had anticipated support staff to be more proactive and solution-oriented based on other experiences, but instead found it needing more clarity and urgency. Sign-up and payments were smooth, but when problems arose, the available assistance was below expectations and left me quite dissatisfied looking back.

    Abhay IngleHimachal Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Aapne ek baar setup kiya, par help bad mein nahi mili

    Setup ka process thoda theek tha, matlab ek baar database integrate kar diya to baad mein smooth chal raha tha. Lekin continuous support kaafi missing lagti thi. Kabhi kabhi phone support se baat karne mein bhi wait karna padta tha, jo frustrating tha. Training sessions se samajh toh aayi ki software kaise use karna hai, par ongoing queries aur updates par proper follow-up nahi tha. Matlab initial stage achha tha, par jab software day-to-day use mein aata hai toh lagta hai ki thoda aur regular assistance chahiye hota hai. Is aspect mein ye thoda peeche rah gaya lagta hai.

    Pradeep WaliaMeghalaya, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Frustratingly slow start

    I found the support to be disappointing when I first tried to get started. It took a significant amount of time to get the help I needed, which made the experience frustrating. The system worked fine once I got through, but I wish the initial response time had been better.

    Vikas RathiSikkim, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support timing okay hai, par thoda zyada flexible chahiye tha

    Mujhe lagta hai ki support ka timing kaafi helpful tha jab main apne kaam ke routine mein hoon, lekin kuch din aise aaye jab usse thoda aur extended hours chahiye tha. Dialer ya software update related jab questions aaye, toh kabhi response milne mein delay hota tha if main regular work hours ke bahar contact karta tha. Dusri taraf, jab support available tha, toh response kaafi informative aur clear hota tha. Is wajah se overall feeling mixed hai kyunki jadatar waqt support acha tha, magar thoda zyada flexibility ho toh perfect lagta hai. Main aage bhi unka use karta rahunga because communication quality generally achhi hai.

    Arnav GokhaleKarnataka, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    support ne bas delay kiya aur setup kaam nahi kiya

    Mujhe laga tha ki support achhi hogi aur jaldi kaam start ho jayega par mujhe bahut disappointed hona pada. Sign-up ke baad mujhe kaafi wait karni padi for help, aur jab support milti bhi thi toh timing itni achhi nahi thi aur response vague lagta tha. Training sessions thoda confusing the, aur koi clear roadmap nahi mila ki kaise dialer ya database set karu. Main practically chahti thi ki sab smoothly chale but har step mein koi na koi dikkat aati rahi. Phone pe support team se baat karte waqt bhi mujhe lagta tha wo meri baat fully samajh nahi rahe hain. Software updates bhi thoda unreliable lagte hain, kabhi kabhi system hang ho jata tha aur mujhe new instructions ko personally samajhna pada. Mujhe laga ye sab time waste hai. Mera experience itna negative tha ki main use continue nahi kar paungi jab tak support system nahi sudhra.

    Simran BagchiDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support helped, but still room for improvement

    The telephonic support provided really stood out compared to what I have experienced with other similar services. Calls were answered promptly and the team was patient, explaining the features and some billing questions clearly. However, I did notice some inconsistency with follow-up communications, which sometimes left me waiting longer than I expected for detailed answers. Previously, I was used to more automated tracking of my support tickets, which made the process feel smoother. Despite this, I felt that the overall quality of communication was better than many alternatives, especially when I needed quick clarifications during onboarding. So while the personal touch was excellent, I would appreciate faster and more consistent follow-up in the future. In summary, the support was definitely helpful but there is simply some space for them to tighten up the process for a consistently seamless experience.

    Anagha GillBihar, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support was helpful but sometimes required persistence

    When I first reached out for help, I found the telephonic support team generally responsive and willing to assist with the database queries I had. It did take a couple of calls to get the right answers, which made me think support could be quicker to resolve issues at once. However, once my problem was understood, they offered priority assistance that helped me fix the issues effectively. Training follow-up emails were also useful, but occasionally I felt I had to explain my problem multiple times. Despite this, I believe I would call for support again when needed, since their guidance was mostly constructive and led to a better understanding of the software functions. Balancing the initial wait with the helpful outcome makes me reasonably confident in reaching out in the future if necessary.

    Hemant VenkatesanLakshadweep, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Support response missed the mark for me

    I found that the telephonic support and overall communication did not align with my needs. When I initially ran into issues during onboarding and tried reaching out, it was unclear when or if I would receive a detailed response. I waited longer than I had anticipated and felt the responsiveness was insufficient considering the difficulties I faced. It did not occur to me that this level of support might improve later, which contributed to my frustration. The tone when I eventually connected was polite but did not offer solutions quickly enough. This experience made me less confident about using the calling tools and database features relying on their assistance. I hoped for more immediate help, especially since the updates and technical aspects can require guidance. It became clear that the customer care setup didn’t quite meet my expectations from the outset.

    Farida SodhiChhattisgarh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    Samajhne mein effort chahiye tha, par support ne accha saath diya

    Pehle mujhe laga tha ki software ke wording aur labels simple honge, par thoda technical aur confusing lage initially. Kuch cheezein jaise 'database entry' aur 'call status' ke labels dimag ko thoda uljhan mein daal rahe the. Lekin support team ko phone kiya toh unhone patience se sab kuch explain kiya, jisse clarity mil gayi. Wording mujhe ab bhi kuch areas mein thodi heavy lagti hai, par samajhne ke liye maine thoda waqt aur lagaya, and guidance ke sath samajhna easier hua. Labels thode generic hain, jisme improvement ho sakti hai taa ki naye users ko bina support ke hi sari cheezein samajh aayein. Doosri taraf, training sessions mein thorough explanations mile, par tab bhi clarity ke liye support ki help lena pada. Overall toh effort chahiye tha samajhne mein, par jab tak support ka call lagta raha, main radha satisfied feel kar rahi thi ki kahin atak nahi rahi hoon. Yeh balance thoda tough tha, par agar wording thodi aur user-friendly hoti toh aur acha hota. Fir bhi main appreciate karti hoon support ki dedication ko, jo is puri journey mein madadgaar sabit hui.

    Shilpa BhardwajUttar Pradesh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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