Support lacked responsiveness compared to previous services
Reflecting on my experience after some time, I realize that the telephonic support offered here was not as effective as in systems I have used before. For someone used to more prompt and knowledgeable responses, this felt quite frustrating. Often when I reached out, the guidance was vague or took longer than expected to get, which disrupted my workflow considerably. The automatic updates did push improvements but made troubleshooting harder when support was not readily accessible. Trying to navigate the onboarding flow without clear support hurt the initial impression significantly. While the software itself had some useful features such as the database and calling tools, the support communication stood out by contrast as lacking. I had anticipated support staff to be more proactive and solution-oriented based on other experiences, but instead found it needing more clarity and urgency. Sign-up and payments were smooth, but when problems arose, the available assistance was below expectations and left me quite dissatisfied looking back.