Support was helpful but sometimes required persistence
When I first reached out for help, I found the telephonic support team generally responsive and willing to assist with the database queries I had. It did take a couple of calls to get the right answers, which made me think support could be quicker to resolve issues at once. However, once my problem was understood, they offered priority assistance that helped me fix the issues effectively. Training follow-up emails were also useful, but occasionally I felt I had to explain my problem multiple times. Despite this, I believe I would call for support again when needed, since their guidance was mostly constructive and led to a better understanding of the software functions. Balancing the initial wait with the helpful outcome makes me reasonably confident in reaching out in the future if necessary.