Support response missed the mark for me
I found that the telephonic support and overall communication did not align with my needs. When I initially ran into issues during onboarding and tried reaching out, it was unclear when or if I would receive a detailed response. I waited longer than I had anticipated and felt the responsiveness was insufficient considering the difficulties I faced. It did not occur to me that this level of support might improve later, which contributed to my frustration. The tone when I eventually connected was polite but did not offer solutions quickly enough. This experience made me less confident about using the calling tools and database features relying on their assistance. I hoped for more immediate help, especially since the updates and technical aspects can require guidance. It became clear that the customer care setup didn’t quite meet my expectations from the outset.