Support helped, but still room for improvement
The telephonic support provided really stood out compared to what I have experienced with other similar services. Calls were answered promptly and the team was patient, explaining the features and some billing questions clearly. However, I did notice some inconsistency with follow-up communications, which sometimes left me waiting longer than I expected for detailed answers. Previously, I was used to more automated tracking of my support tickets, which made the process feel smoother. Despite this, I felt that the overall quality of communication was better than many alternatives, especially when I needed quick clarifications during onboarding. So while the personal touch was excellent, I would appreciate faster and more consistent follow-up in the future. In summary, the support was definitely helpful but there is simply some space for them to tighten up the process for a consistently seamless experience.