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4.0out of 5

4 out of 5

Based on all 3,85,004 published WFHI Reviews.

2,88,854 of 3,85,004 reviews include a verification label.

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WFHI Reviews

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  • 3 out of 53 of 5Verified customerSupport and communication

    Support sometimes quick, sometimes slow, overall mixed feelings

    The support team answered some of my calls quickly, which was good because I didn’t want to wait long. But other times there was a lot of back-and-forth, even repeating the same information, which made me feel like things could have been handled smoother. I guess it depends on who you get on the phone, which makes it a bit of a mixed bag. I appreciate that they tried to help thoroughly, though the delays during some calls kept getting to me a bit. It’s a balance really, both good points and some frustrating slow moments.

    Devang VaidyaNagaland, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    support was spotty, not sure if I want to rely on it

    Honestly, the support experience left me feeling unsure if I’d want to use it again next time I run into trouble. When I contacted the telephonic support, it was hard to get through at first and then the assistance I received was kinda slow and not very clear. They eventually helped resolve the issue with the dialer, but the back and forth made it a bit frustrating. The software itself was fine once I got the hang of the onboarding and training, but I feel like without really good support, any future problems may be tough to handle alone. The invoicing and payment part went okay, nothing to complain about there. I think the process overall could be smoother especially when it comes to getting help at the moment you need it. If better, faster support were available, I'd probably feel more confident using this system regularly. For now, I’d say the support was the weak point, which is unfortunate since everything else seemed pretty solid.

    Shivani Sarika KharadeManipur, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Thoda time laga but support ne acha kaam kiya

    Jab main WFHI software start kar raha tha, initially mujhe laga ki thoda zyada time lag raha hai setup mein. Onboarding process mein steps clear the, par mujhe thoda wait karna pada jab maine telephonic support se baat ki. Support team ne patience se mera issue samjha aur progress mein madad ki, jo mujhe lagta hai important tha kyunki software kaafi detailed hai. Dialer aur calling tools ko samajhne mein bhi waqt laga, par training sessions easy to follow the, jo mujhe genuinely help kiya apne aap ko confident banane mein. Support ne priority assistance offer ki, jo useful tha jab database integration mein thoda confusion hua. Main samajhta hun ki sabko jaldi start milna chahiye, par thodi der lagne ke bawajood overall communication aur support se mujhe lagta hai ki value mili thi. Mujhe ab daily updates kaafi smooth lagte hain aur invoicing bhi straightforward thi, jo sign-up ke dauraan thodi complex lagi thi pehle. Overall, patience rakho agar tum naya ho, support strong hai agar tumhein lagta ho ki fas gaye ho kisi step mein.

    Naveen WadekarLadakh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    getting started took some effort but went well

    At first I wasn’t sure how lengthy the onboarding and getting support would be, and it did take some effort before I got comfortable with everything. The support team handled my questions patiently and got back to me reasonably quickly, though sometimes it took a few hours before I heard from them. The software itself is quite intuitive but I had to spend a couple of days getting properly familiar with the dialer and the updated calling tools. Once I was up and running, everything worked as expected and I appreciated the automatic updates which kept improving the experience without interruptions. The invoicing and payments went smoothly as well, so I didn’t have any issues there. Overall, although it wasn’t an instant smooth start, the communication and support helped make the process manageable. I think this effort was important because it ensured I understood the software tools thoroughly. The workflow features matched what I needed for remote work, and now I feel confident navigating the system easily. So while it took some time upfront, the patience and support provided made it worthwhile and I expect it will keep working well for me.

    Anay BandopadhyayAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Wording on support labels was the unexpected challenge

    I found the support and communication fairly standard, but one thing surprised me: the labels and wording used in the support dashboard weren’t as clear as I expected. When I accessed telephonic support, the representatives were generally polite and tried to be helpful, yet some of the terminology they used didn’t quite match what showed up on the software interface, which sometimes caused confusion. For example, terms for the dialer and database features varied between the training material and what I encountered on the dashboard, making it tricky to follow along at times. On the positive side, the call wait times were not excessive, and emailed responses came within a reasonable window. My reservation is that if the labels were more consistent and straightforward, the communication would be much smoother. I appreciate that the team is accessible and willing to help, but just a bit clearer wording would greatly improve the experience. Overall, I see room for improving language clarity in support materials and interfaces.

    Sahana TandonLadakh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Thodi self-exploration zaroori thi, thoda sa surprise tha

    Support system aur communication ke mamle me mujhe laga tha ki zyada guided experience milega, especially jab sign-up aur payment process ki baat aaye. Toh main expect kar rahi thi ki har step pe complete help milegi, par reality me mujhe kuch cheezen khud discover karni padhi. Phone par help line thi, jisne basic queries solve ki, par kuch advanced settings ke liye mujhe training documents aur forums pe jana pada. Yeh thoda surprise tha kyuki support ke baare mein main puri tarah dependent thi. Lekin jo communication thai, wo timely thi aur tone professional tha. Overall ek balance mila, jahan support available tha but self-effort bhi lagana padta tha.

    Bindu MohantyJharkhand, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    You gave some good support but mostly left me to figure things out

    I have mixed feelings about the support process. On the one hand, I will grant that there is some helpful information available, and I appreciate that you have telephonic support which is better than just email. But on the other hand, I felt like I had to do most of the thinking and troubleshooting on my own. The training and onboarding did not always cover the practical details that I really needed. I spent a lot of time searching through the software trying to figure out how to use the dialer and database features effectively, without clear step-by-step guidance from you. When I called for help, sometimes the advice was generic and did not exactly fit my specific situation. I was expecting more proactive support that would reduce the amount of trial and error I had to do. I don’t deny that there are some positives, like the software itself works fairly well, but you can see that support left much to be desired. A bit more thorough guidance and focused assistance from your side would improve the experience greatly.

    Jahnavi SippyKarnataka, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Clear explanations of the dialer features

    The telephonic support team really took the time to explain how the dialer operates, which helped me get comfortable with placing calls through the software. They illustrated each step clearly, from connecting to the database to making outbound calls, which made those initial onboarding sessions much more effective. However, I noticed that some technical jargon was still sprinkled in, which might confuse newcomers who don’t have prior experience in remote workflow software. A glossary of terms during onboarding would probably enhance clarity. Overall, the support was responsive and patient, answering my follow-up questions with detailed explanations, which I appreciated. The priority assistance team also guided me on how automatic updates work and how they might affect calling tools. On the flip side, the response time during peak hours could have been a bit faster to match my expectations. But considering the complexity of remote workflow software, the clarity in communication was quite good, and I feel equipped to continue navigating the system. I appreciate how they made an effort to make things understandable yet comprehensive, making the training effective without overwhelming me.

    Rajat SenDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support samajh mein aane wala, par kuch areas confusing bhi the

    Support experience overall iyi rahi. Jab main support team ko call kiya, to unhone clearly samjhaya kaise dialer aur database ko manage karna hai, jo meri problem thi use resolve karne mein helpful tha. Lekin thoda interruption hua jab mujhe invoice ke bare mein kuch clarification chahiye tha, kyunki explanations thode unclear the aur mujhe thode baar puchna pada taaki main poori tarah samajh sakun. Training sessions achhe the, onboarding process smooth tha aur automatically updates bhi timely aate rahe. Payment aur sign-up mein bhi koi major dikkat nahi aayi, sab straightforward tha bas thodi jagah pe communication zyada clear ho sakti thi. Overall main is support ko positive rating dungi lekin improvement ki gunjaish bhi dikhti hai thodi.

    Anushka MankadSikkim, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Bahut effort lagaya support tak pahunchne mein, please sudharo

    Aapke support system ko improve karna hoga. Jab maine call kiya toh repeatedly wait karna pada support agent se baat karne ke liye, jo bahut frustrating tha. Har baar mujhe apni problem dobara batani padti thi, jo time waste karne jaisa laga. Yeh ek aisi cheez hai jisme aapko serious hona chahiye, kyunki customers ko har baar apni baat repeat karna logically nahi lagta. Mujhe lagta hai ki aapke processes mein streamline karne ki zarurat hai taaki sab kuch smooth rahe. Jab maine software ke dialer issue report kiya, toh response mein bahut der lag gayi, aur baar-baar follow-up karna pada mujhe, jo mujhe samajhna mushkil laga ki ek software provider ke liye yeh acceptable kyun hai. Ek positive point yeh tha ki jab asli problem samjhi gayi toh solution theek mila, par overall aapka communication clear aur fast hona chahiye. Is tarah ka waiting aur repetition ka nga khud mein improve nahi hota toh customers lose kar sakte hain. Kripya is aspect par dhyan dein.

    Anay BoseAssam, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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