support was spotty, not sure if I want to rely on it
Honestly, the support experience left me feeling unsure if I’d want to use it again next time I run into trouble. When I contacted the telephonic support, it was hard to get through at first and then the assistance I received was kinda slow and not very clear. They eventually helped resolve the issue with the dialer, but the back and forth made it a bit frustrating. The software itself was fine once I got the hang of the onboarding and training, but I feel like without really good support, any future problems may be tough to handle alone. The invoicing and payment part went okay, nothing to complain about there. I think the process overall could be smoother especially when it comes to getting help at the moment you need it. If better, faster support were available, I'd probably feel more confident using this system regularly. For now, I’d say the support was the weak point, which is unfortunate since everything else seemed pretty solid.