You gave some good support but mostly left me to figure things out
I have mixed feelings about the support process. On the one hand, I will grant that there is some helpful information available, and I appreciate that you have telephonic support which is better than just email. But on the other hand, I felt like I had to do most of the thinking and troubleshooting on my own. The training and onboarding did not always cover the practical details that I really needed. I spent a lot of time searching through the software trying to figure out how to use the dialer and database features effectively, without clear step-by-step guidance from you. When I called for help, sometimes the advice was generic and did not exactly fit my specific situation. I was expecting more proactive support that would reduce the amount of trial and error I had to do. I don’t deny that there are some positives, like the software itself works fairly well, but you can see that support left much to be desired. A bit more thorough guidance and focused assistance from your side would improve the experience greatly.