Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,89,426 published WFHI Reviews.

2,92,075 of 3,89,426 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,418 matching

Back to the start of the list
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support ka timing perfect tha, par thodi communication slow rahi

    Maine dekha ki jab main apne kaam ke hours ke hisaab se support lene ki koshish kar raha tha, toh aap log kaafi accommodating the. Jo telephonic support timing mujhe chahiye thi, waise hi mila, jo mere workflow ke hisaab se fit baithta tha. Phone par baat karte waqt lagta tha ki aap samajhne ki koshish kar rahe ho meri situation. Lekin ek chhoti si baat mujhe thodi dikkat lagi thi: response thoda slow tha kabhi kabhi, matlab ki jab main turant kisi issue mein direct call karne ki koshish karta tha, toh thodi der wait karna padti thi. Overall, calling tools aur dialer kaafi acha setup tha aur mujhe koi major dikkat nahi aayi uske use mein. Software updates bhi timely aate the, jisne overall experience ko kaafi smooth banaya. Agar payment aur invoicing ki baat karu, toh wo process simple tha, aur sign-up ke dauraan bhi sab clear raha. Lekin ye baat clear kar du ki ye koi employment ya income guarantee nahi karta, lekin support aur communication kaafi achha tha mere kaam ke hisaab se. Bas thoda response time improve ho jaye toh perfect ho jayega.

    Abhijit NarayananMeghalaya, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support kaam karta hai but thoda aur asaan ho sakta tha

    Jab maine WFHI ka support use karna start kiya, toh mujhe laga tha ki mujhe har baat ke liye turant help milegi, like ekdum simple instructions ke saath. Par jab actual mein maine onboarding aur dialer setup ko samajhna start kiya, toh thodi complexity feel hui. Mujhe jo queries thi vo support team ko batane mein time laga tha aur unka jawab thoda slow tha, par phir bhi unka telephonic support helpful raha ki frustration jyaada nahi hua. Mujhe laga tha ki shayad database feature ke baare mein zyada easily samjhaya hoga, but woh bhi thoda confuse karne wala tha mere liye. Lekin overall communication achhi rahi, aur unhone feedback lene mein genuine interest dikhaya, jo mujhe compare karne pe better laga dusre platforms se. Mujhe thodi aur clarity chahiye thi initial steps par, lekin baaki sab theek tha. Jo sign-up aur payment process tha, woh clear aur simple tha jisse jyada pareshaani nahi hui. Mere liye sabse bada fayda yeh tha ki koi bhi update automatically aata raha, toh mujhe baar-baar software manually update karne ki tension nahi hoti thi. Lekin support team thoda zyada prompt ho toh mujhe lagta ki aur bhi efficient feel hoga yeh system. Overall main kahungi, ki support system ne mera kaam asaan banaya, par thoda aur ready-to-go hona chahiye tha, especially jab naye user onboarding ki baat aaye. Agar yeh thoda aur quick hota, toh experience clear 5-star hota, abhi 4-star hi rahega mera rating.

    Trupti RegeMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Surprisingly slow response times despite helpful team

    At first, I expected the telephonic support and communication to be prompt given the training explanations. On one hand, when responses came through, they were quite helpful and guided me effectively through the database integration and dialer questions. On the other hand, the wait times for calls were longer than I anticipated, especially during critical workflow adjustments after updates. The automatic updates themselves worked well and the training was thorough, which I liked. Still, the delay in real-time support surprised me and somewhat diminished the smoothness I expected from the onboarding and payment processes. The overall experience was a mix of positive aspects and unexpected slowdowns.

    Revathi SodhiMaharashtra, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    While using the software and going through the onboarding and training, I found that some of the lab

    While using the software and going through the onboarding and training, I found that some of the labels and instructions didn’t always make complete sense. It wasn’t confusing enough to stop me from progressing, but occasionally I had to double-check what something meant or what action I was supposed to take. The dialer and database options are essential parts of the workflow, but the terms used didn’t always feel intuitive, which slowed down my pace sometimes. On the other hand, the automatic updates helped keep the software current without me having to worry about anything manually. The sign-up and payment process was clear and uncomplicated, and I appreciated the structured invoicing. Telephonic support was reachable and generally polite, but sometimes I felt the explanations weren’t detailed enough to remove my uncertainties about specific functions. Overall, the wording and labels don’t get in the way completely, but a bit more clarity would improve the experience substantially to help new users find their way a little faster.

    Kashish SalviTelangana, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Jab support call pe baat kar raha tha, tab mujhe laga ki mera doubt shayad clear ho jaye. Vo ek mome

    Jab support call pe baat kar raha tha, tab mujhe laga ki mera doubt shayad clear ho jaye. Vo ek moment tha jab software ke dialer feature ke baare mein detail explain kiya gaya. Uske baad mujhe poora confidence tha ki main system ko manage kar sakta hoon, par onboarding ke initial steps thode confusing lage. Baaki communication smooth thi, par shayad kuch documents ya tutorial videos se yeh process aur aasaan ban sakta tha. Mujhe lagta hai ki agar woh solution thoda aur precise hota toh main zyada jaldi ready ho jata. Fir bhi, support team ki madad valuable rahi aur mujhe lagta hai main aage ka kaam comfortably kar sakta hoon, bas thoda sa waqt aur chahiye setup samajhne ke liye.

    Indrajit VarmaSikkim, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Lagata hai yeh ek baar setup karne ki cheez hai

    Support aur communication ka jo experience raha, usme lagata hai setup aur onboarding mostly ek baar ka affair thoda tha, fir regular chalti hui process smooth chalti hai. Main kaafi baar support ko call kar chuka hoon, because setup ke waqt kaafi technical cheezein clear honi chahiye hoti hain. Us time pe responses toh timely the, par baar baar wahi details explain karna padta tha jaise ki main pehle bhi keh chuka hoon. Data entry aur database updates ke routines ban jaate hain ek baar, toh baad mein zyada technical help nahi chahiye hoti. Aur software mein automatic updates bhi hote hain jo generally background mein ho jaate hain, bina dikkat ke. Lekin initial phase thoda tedious tha jitna baar-baar bataana padta hai basic steps, is wajah se thodi thakan bhi ho jati hai. Overall, system ek baar set hone ke baad lagta hai ki apne aap chal jaayega, bas start mein patience rakhna padta hai aur support ko samajhna padta hai. Is poore setup ko ek jumle mein describe karun toh, "Ye ek baar sahi setup kar lo, phir comfortable chal padega."

    Anil VenkatesanDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Long wait times made support less effective

    I had an experience recently where I needed urgent assistance with the calling tools integrated into their software. The telephonic support was available, but it involved quite a bit of repetition as I had to explain the same problem multiple times to different agents, which was a bit tiring. Waiting on hold was also longer than I expected during one of these calls. On the other hand, once the correct support person understood my issue, the solutions offered were helpful and the technical advice was clear. This balance between slow response and effective help made the overall support experience mixed. The sign-up and invoicing process were simple enough, without any delays, which was a relief. Automatic updates generally worked smoothly without causing interruptions to my on-going tasks. Despite some hiccups in communication and wait time, the support team did manage to resolve the problem eventually. The training and onboarding had prepared me surprisingly well to manage most issues on my own, which helped reduce frequent calls.

    Pratibha GillOdisha, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support helpful but onboarding steps not fully aligned

    The telephonic support was definitely helpful when I reached out for clarifications on using the dialer and database features. They responded promptly and patiently explained the procedures, which was great. On the downside, I found the onboarding flow wasn't as logically ordered as it could be. For example, some training modules seemed out of sync with the software updates I’d already received automatically, causing some confusion. I would have preferred a more integrated sequence where training aligned exactly with the current software version from the start. Despite this, the overall experience was positive because the support compensated for the slight lack of order. Signing up and managing invoices went smoothly, which eased the start, but the small hiccups in the training progression meant I had to spend extra time figuring things out on my own. All said, the balance is mostly good, just a nudge toward better sequencing would improve the onboarding process.

    Mayank KarkareMeghalaya, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Probably wouldn’t go through the support again

    The telephonic support was okay, but I felt the explanations weren’t as clear as I had hoped. When I called to clarify some aspects of the dialer setup, the instructions were a bit confusing, and I had to ask multiple times to understand what to do next. That made the overall experience slightly frustrating. On the good side, the support agent was polite and patient, which helped keep things civil. I appreciate the effort, but for a next time, I might try to figure things out on my own or rely more on the training materials instead. The automatic updates came through without causing much trouble and the database feature itself was easy to handle once set up properly. However, I think the support communication needs improvement to match the quality of the software itself. Given the difficulties, I’m hesitant to call again unless absolutely necessary.

    Tanuja RadhakrishnanPuducherry, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Expected clear explanations, but kuch cheeze thodi missing thi

    Main toh soch raha tha ki WFHI ke support aur communication se mujhe har cheez ekdum clearly samajh mein aayegi, especially training aur dialer tools ke bare mein. Pehle mujhe laga tha ki shayad automatic updates ya koi changes hote hi mujhe sari details milengi, par actual mein thoda kam explanation mila mere mutabiq. Jo main expect kar raha tha, usse thoda alag tha ki sab cheezein bina kisi detailed guide ke hi chalani padti hain kabhi kabhi. Support team ne generally acha kaam kiya, par kabhi lagta tha ki adhik clarification hona chahiye tha jisse confusion kam ho. Database feature ki working ko lekar mujhe thodi aur detail chahiye thi, jo missing thi phone pe baat karte waqt. Onboarding flow mein bhi ye perception hua ki kuch steps mein zyada comprehensive info honi chahiye thi taaki users ko khud sochna na pade solution ke liye. Jo sign-up se payment tak process tha, woh transparent tha aur usme koi kami nahi thi, bas support aur training mein clarity zyada honi chahiye thi. Overall, jo main chah raha tha support se, usme se thodi kami mehsoos hui, lekin inconsistencies se bachaya ja raha hai poore workflow ko.

    Uday Purnima BalakrishnanHaryana, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy