Support helpful but onboarding steps not fully aligned
The telephonic support was definitely helpful when I reached out for clarifications on using the dialer and database features. They responded promptly and patiently explained the procedures, which was great. On the downside, I found the onboarding flow wasn't as logically ordered as it could be. For example, some training modules seemed out of sync with the software updates I’d already received automatically, causing some confusion. I would have preferred a more integrated sequence where training aligned exactly with the current software version from the start. Despite this, the overall experience was positive because the support compensated for the slight lack of order. Signing up and managing invoices went smoothly, which eased the start, but the small hiccups in the training progression meant I had to spend extra time figuring things out on my own. All said, the balance is mostly good, just a nudge toward better sequencing would improve the onboarding process.