Probably wouldn’t go through the support again
The telephonic support was okay, but I felt the explanations weren’t as clear as I had hoped. When I called to clarify some aspects of the dialer setup, the instructions were a bit confusing, and I had to ask multiple times to understand what to do next. That made the overall experience slightly frustrating. On the good side, the support agent was polite and patient, which helped keep things civil. I appreciate the effort, but for a next time, I might try to figure things out on my own or rely more on the training materials instead. The automatic updates came through without causing much trouble and the database feature itself was easy to handle once set up properly. However, I think the support communication needs improvement to match the quality of the software itself. Given the difficulties, I’m hesitant to call again unless absolutely necessary.