While using the software and going through the onboarding and training, I found that some of the lab

While using the software and going through the onboarding and training, I found that some of the lab

While using the software and going through the onboarding and training, I found that some of the labels and instructions didn’t always make complete sense. It wasn’t confusing enough to stop me from progressing, but occasionally I had to double-check what something meant or what action I was supposed to take. The dialer and database options are essential parts of the workflow, but the terms used didn’t always feel intuitive, which slowed down my pace sometimes. On the other hand, the automatic updates helped keep the software current without me having to worry about anything manually. The sign-up and payment process was clear and uncomplicated, and I appreciated the structured invoicing. Telephonic support was reachable and generally polite, but sometimes I felt the explanations weren’t detailed enough to remove my uncertainties about specific functions. Overall, the wording and labels don’t get in the way completely, but a bit more clarity would improve the experience substantially to help new users find their way a little faster.