Surprisingly slow response times despite helpful team

Surprisingly slow response times despite helpful team

At first, I expected the telephonic support and communication to be prompt given the training explanations. On one hand, when responses came through, they were quite helpful and guided me effectively through the database integration and dialer questions. On the other hand, the wait times for calls were longer than I anticipated, especially during critical workflow adjustments after updates. The automatic updates themselves worked well and the training was thorough, which I liked. Still, the delay in real-time support surprised me and somewhat diminished the smoothness I expected from the onboarding and payment processes. The overall experience was a mix of positive aspects and unexpected slowdowns.