Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,422 published WFHI Reviews.

2,92,072 of 3,89,422 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,417 matching

Back to the start of the list
  • 2 out of 52 of 5Verified customerSupport and communication

    Support accha tha but overall thoda disappointing

    Main WFHI ka support system use kar rahi thi aur mujhe lagta hai ki pehle jo maine try kiye the unke comparison mein yeh thoda different tha. Support waale log samajhne mein slow the aur kabhi kabhi response time thoda lamba lagta tha. Lekin ek achhi baat yeh thi ki jab main inquiry karti thi toh vo log calm aur polite rehte the, jo accha lagta tha. Mere liye training kaafi basic thi aur mujhe lagta hai ki vo jyada depth mein ho sakti thi, par isko bhi main thik-tak samajh ke use karti thi. Dialer tool mein bhi kuch glitches aaye jo frustration badhate the, aur database entry thoda complex tha. Payment aur invoicing process clear thi, koi dikkat nahi hui yahan. Overall, support mein kuch improvements chahiye, lekin kuch cheezein thik thi jo main appreciate karti thi.

    Anika DaveChandigarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Useful for some, frustrating for others

    When I started using the WFHI platform, I found the overall support and communication somewhat inconsistent. The sign-up and payment procedures went okay, with invoicing clear enough. However, the onboarding and training took longer than I had expected, slowing down the time it took to really get going with the software and its calling tools. I was trying to set up the database feature alongside using the dialer, but the initial setup guide did not totally cover my queries, and I had to reach out to support multiple times. Sometimes, the response time was acceptable, but at other points, it dragged, leading to periods of waiting that slowed my workflow. I appreciated that the team was patient to explain billing details and the automatic updates, which I initially found complex. The telephonic support was factual but not especially proactive. I think this service would suit those patient enough to handle some back-and-forth communication and familiar with remote tools generally, but if you want a very fast onboarding and super-responsive callbacks, you might find it frustrating. The paid training was okay but could use clearer step-by-step instructions for new users. So my experience has been a mix of some things working well, especially the billing process and basic software functions, and some delays where more detailed communication was needed throughout the early days of using the platform.

    Urmila DamleUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Order mein ek chhota sa kami si lagi

    Main software setup kar raha tha aur support service ke through guide mila tha, par mujhe laga ki onboarding ke steps zyada logically arranged nahi thay. Kuch steps ek dusre ke baad expected sequence se thoda alag the, jis se kuch confusion hua tha. Jaise database setup aur dialer integration ki instructions pehle hoti toh better hota, kyunki main pehle database arrange karna chahta tha for smooth calling. Support team ne har baar patience dikhaya aur questions carefully samjha, par thoda mukhya process mein clarity agar better hoti toh main zyada confident feel karta. Sign-up aur invoice process bilkul simple tha, payment options bhi convenient lagen. Software ke automatic updates bhi timely aaye aur use karte waqt bahut disruption nahi hua. Overall, main khush hoon software ke functionality se aur support helpful raha, bas ek thoda better step-by-step guideline chahiye tha takki naye users ko zyada samajhne mein asaani ho.

    Chandan SenGujarat, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    expectation thoda high tha, par actual mein slow start hua

    Main sochti thi ki telephonic support se jaldi se setup kar paungi par reality thodi alag nikli. Jab maine call kiya for help with dialer and onboarding steps, toh response time zyada tha aur mujhe wait karna pada. Mujhe laga tha ki jitni support milegi, woh speed mein bhi hogi, par yeh slow start thoda frustrating tha. Jo database feature tha, usmein bhi shuruaat mein clarity kam thi, jiske wajah se mujhe khud hi trial and error karna padha. Sign-up aur payment process okay tha, par support ki wajah se jo start delay hua usne overall experience affect kiya. Main nahi kahungi ki bilkul kharab tha, kyunki once it got going, software worked fine and things started to flow better. Lekin jo initial slow response thi, usne mujhe thoda disappointed feel karaya kyunki main expect kar rahi thi ki handling aur jaldi hogi. Isiliye mere liye yeh thoda mixed experience tha regarding communication and support.

    Vasudha MishraBihar, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    support thik-thak tha, par confidence kum bana

    Mujhe lagta hai support ke saath baat karne mein thodi ajeeb feel rahi. Main sochti thi ki shayad thoda zyada clarity milegi lekin kai baar confusion bana raha. Wo jo call center wale bolte the usme kabhi kabhi labels aur instructions clear nahi lagte the. Mujhe lagta hai ki unka jo bolne ka tarika hai, wo zyada straightforward nahi hai. Mujhe baar baar same cheez samjhani padi, aur wo thoda frustrating tha. Fir bhi ek positive baat ye hai ki unhone patience dikhaya tha aur try karte rahe meri help karne ki. Confidence fully build nahi hua mere andar ki agar mujhe immediately kisi help ki zarurat ho toh main unpe poora bharosa karun, par haan, kuch had tak thoda feel kar sakti hoon ki help mil jayegi jab main poochungi. Overall thoda mixed experience raha, kahe sakti hoon ki support average se thoda neeche tha, par datur tha.

    Priya TiwariManipur, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Socha zyada help milega, par thoda alag nikla experience

    Mujhe laga tha ki support service zyada helpful aur fast hogi, especially jab mujhe technical issues aaye calling tools ke saath. Thodi der laga response aane mein aur jab baat hui, toh jo solutions diye woh pretty basic the, jo problem ko pura address nahi kar paye. However, ek cheez jo theek thi, woh thi ki unka communication polite aur professional tha. Pehle main soch raha tha ki har query ka turant jawab milega, par wo level ka assistance toh experience mein nahi mila. Agar basic guidance chahiye, toh yeh sahi hai, lekin next time agar mujhe real detailed help chahiye hoga, toh shayad main kisi aur resource par bhi nazar daalunga. Overall, support ka experience mixed tha, thoda better hone ki space hai.

    Nagesh DeshmukhArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support se contact hua lekin mirch masala nahi mila jo maine socha tha

    Support team ke sath jo mera experience raha hai, wo mere initial expectations se alag tha. Jab maine contact kiya to support ne meri basic inquiries ko address kiya, par jo detailed guidance chahiye tha training aur dialer setup ke liye, wo nahi mila. Telephonic support ke dauran mujhe zyada clear instructions nahi mili, and mujhe khud hi kaafi cheeze samajhni padi software ke andar. Invoice aur payment details ko clarify karna mushkil tha, kyunki explanation mein depth nahi thi. Mujhe lagta hai ki agar onboarding process ke time pe zyada detailed support di jati, toh shayad experience better hota. Lekin outcome yeh hua ki main software features pe dependent reh gaya apne aap decision lene ke liye. Updates automatic the, par unhone bhi koi fayda nahi diya clarity ke liye. Overall, support ne mera kaam thoda simplify kiya, par maine jitna socha tha waisa support nahi mila.

    Abhay GroverAssam, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support was a hassle more than a help, honestly

    When things started going wrong with the calling tools, I thought I'd get some decent help fast, but the reality was frustrating. The telephonic support took ages to connect and then the answers felt generic, like they weren't fully aware of the issues. I’ll say the database updates did keep coming automatically, which was fine, but beyond that, resolving problems required repeated calls. The communication felt slow and disorganized, making it tough to rely on for urgent assistance. I’d generally warn friends to expect extra patience with the support side of this software, as it definitely doesn’t shine there when trouble comes up.

    Prashant BagchiChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    quick response, but kabhi kabhi thoda slow tha

    Mai generally kaafi impressed hoon with support because log jawab dete the jaldi aur politely, especially jab maine dialer ya database ke baare mein pucha. Phone pe baat karna easy raha, and mujhe lagta tha ki mera issue samjha ja raha hai. Lekin kuch dino mein jab maine kuch complex sawaal kiye, toh response thoda slow ho gaya tha, aur mujhe thoda wait karna pada. Invoices aur payment process bhi clearly samjhaye gaye, ye baat achi lagi. Par wo one time jab mujhe turant madad chahiye thi, standard reply mila jo thoda generic tha aur mera specific problem solve nahi hua. Overall, mai khush hoon isliye ki prakriya smooth thi aur log courteous the, bas thoda aur consistency support mein chahiye.

    Gopal KadamWest Bengal, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Expected more consistent support than I received

    I came into using this software expecting a support system similar to other platforms I have used before, where help was instantly responsive and quite proactive. The telephonic support did respond when I had issues, but the responses sometimes felt slower and less thorough than what I'd previously experienced. The automatic updates worked fine and kept the software current, which was helpful. The dialing tools generally performed well, as did the database feature that integrated reasonably with my workflow. However, I still found little gaps where I had to troubleshoot on my own instead of receiving guided assistance. The invoicing and payment flows were straightforward but lacked the step-by-step clarity I was used to. Overall, the support and communication met my base expectations but didn’t quite match the consistency and easy availability of my past experiences with remote work software suites.

    Harish HegdePuducherry, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy