Expected more consistent support than I received
I came into using this software expecting a support system similar to other platforms I have used before, where help was instantly responsive and quite proactive. The telephonic support did respond when I had issues, but the responses sometimes felt slower and less thorough than what I'd previously experienced. The automatic updates worked fine and kept the software current, which was helpful. The dialing tools generally performed well, as did the database feature that integrated reasonably with my workflow. However, I still found little gaps where I had to troubleshoot on my own instead of receiving guided assistance. The invoicing and payment flows were straightforward but lacked the step-by-step clarity I was used to. Overall, the support and communication met my base expectations but didn’t quite match the consistency and easy availability of my past experiences with remote work software suites.