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Based on all 3,89,411 published WFHI Reviews.

2,92,064 of 3,89,411 reviews include a verification label.

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WFHI Reviews

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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support didn’t help with quick start; some things missing

    I tried to get going quickly but it seemed like the support didn’t give me a clear timeline or enough immediate assistance to do so. The sign-up was fine and invoicing was delivered on time, but after that, I waited longer than expected for someone on the phone to help me or guide me through the initial software setup steps. There were times I felt stuck, especially around understanding the calling tools and database arrangement because no fast help was available. They did eventually respond but the experience could have been smoother if the telephonic support was more proactive and accessible from the start. Overall, a bit more clarity and quicker communication was definitely missing in the onboarding phase.

    Ranjana GargBihar, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Support was okay, but not quite what I'd expected initially

    When I first reached out to support, I was hopeful for quick and thorough assistance based on the initial info. The telephonic support response time was reasonable, and agents were polite during the call. However, the solutions provided often seemed generic; I had expected more tailored help considering the specific workflow issues I faced. Over the week, I followed up twice and the communication back and forth was a bit slow, which was frustrating when I needed quicker clarifications to continue my tasks. On the plus side, I did get access to priority assistance which helped with some of the technical setup. They walked me through the database integration and the dialer tools step by step, but not without some delay. The training material and automatic updates helped resolve many minor issues on their own, which reduced how much I needed to rely on support. All in all, the support was adequate, but my expectations were higher given what I had heard before purchasing. I wouldn’t say it was bad, just that it wasn't as proactive or fast as I had originally thought it would be for the price point.

    Manoj DalviPunjab, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support tha acha, dubara karungi sign-up

    Mujhe support se milne wala jawaab mil gaya quickly, jo kaafi easy tha search karna. Unhone mujhe tareeke se guide kiya jo ki simple tha aur mujhe zyada wait nahi karni padi. Agar dobara help chahiye hoga, toh main definitely phir se unki support lena pasand karungi. Communication bilkul clear tha aur main efficient feel karti thi poora time. Overall, itna acha experience tha ki main future mein bhi yehi platform use karungi. Support efficient thi aur sare steps samajhna easy tha.

    Mridula ChhabraDelhi, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    expected better support but was mostly left waiting

    I was really hoping for more when it came to telephonic support but honestly it fell short of what I needed. I expected quicker responses and more detailed help when I called about software issues, especially during onboarding. Instead, the support often felt like someone reading from a script without actually addressing my specific problems which was frustrating. I hoped they'd be more proactive, offering clear instructions or updates. Sometimes calls dropped or I was transferred multiple times before getting partial help. It was disappointing because the training promised more personalized assistance which never really materialized. To their credit, once I finally got a hold of someone who understood the issue, the guidance was useful. But most of the time, it felt like I was talking in circles and waiting too long for callbacks or email replies. Compared to my expectations set during sign-up, this was definitely lacking and left me feeling rather unsupported throughout my early use of the software.

    Uma SundaramArunachal Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Bahut zyada time laga aur support ne help kam ki

    Maine support se contact kiya jab software mein kuch issue aaya, lekin unhone sirf basic madad di. Jab maine specific problem samjhaya toh response slow mila, aur baar-baar mujhe apni baat repeat karni padi. Call back bhi expect kiya tha par nahi mila, jis se mere kaam mein delay hua. Invoice process theek tha, par dialer ke software bugs ne frustration badhaya. Calling tools kabhi sahi se connect nahi kar paate the, aur jab support ko bataya toh solution late mila. Itna effort laga ki somwar se leke Friday tak issue resolve hua, woh bhi incomplete tha. Automatic updates ke baad problem zyada ho gayi thi. Training sessions bhi jasbaat mein kam the, kam time ke liye the aur questions ka jawab adhura mila. Overall ye process frustrating tha aur mujhe lagta hai ki support team ko efficiency badhani chahiye.

    Lakshmi Sudhir DuttaNagaland, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Jo Zaroorat Ho Unko Yeh Suits Karega Wohi

    Mujhe ek baar jab software mein dialer integration thoda tricky laga, toh maine support ko call kiya. Us time unhone kaafi samay diya aur patiently mera doubt clear kiya jo achha laga. Baaki jo routine calls maine support ko kiye, unmein response thoda inconsistent laga. Kuch queries pe turant help mil gayi, toh kabhi kabhi wait bhi karna pada. Shayad jo log jyada technical help expect karte hain ya jinhe harr chhoti problem mein support chahiye, unke liye ye thoda mushkil hoga. Par jinhe ek do baar zaroorat hoti hai call karne ki ba, aur baaki workflow mein thoda khudse try karna pasand hai, unke liye yeh system theek rahega. Overall, mujhe lagta hai ki onboarding aur training toh kaafi achhi thi, bas thoda better consistency honi chahiye support mein. Agli baar bhi main agar koi dikkat aaye toh support ko call karungi, par full reliance nahi karungi.

    Afreen KanadeTamil Nadu, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Support mein kuch surprises aaye, mixed feelings hain

    Soch rahi hoon ki support wala experience kaafi mixed raha mera. Pehle toh laga ki telephonic assistance kaafi helpful hoga, par kabhi-kabhi response time usual se zyada tha. Kuch baar to queries jaldi solve ho gayi aur staff ne achha guide kiya, lekin ek do baar mujhe lag raha tha ki woh meri baat dhyan se nahi sun rahe. Labels aur terms jo software mein the, unka explanation baseline se thoda clear hua, par jab baat support communication ki aayi toh thoda unclear raha. Automatic updates aaye par unse related koi extra guidance nahi mili, jiska thoda afsos hua. Training se mujhe kaafi help mili thi workflow samajhne mein, aur software use karna easy tha basic level pe. Lekin overall, support mere expectations ke thoda neeche tha, jo main aise service se expect karti thi. I am reflecting ab ki agle baar main shayad support mein zyada question karungi taaki confusion kam ho jaye. Bas itna hi, kuch acha tha, kuch nahi.

    Preeti Jayant BhattacharyaUttarakhand, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Disappointed hua hoon, support thoda off tha shayad

    Jab main ne software chalana start kiya toh expectations ke hisaab se support acha hona chahiye tha, main soch raha tha ki rozana ki routine problems jaldi solve ho jayengi. Lekin din bhar ke experience ne dikhaya ki kahin kahin pe support slow tha aur kabhi kabhi call back lene mein der ho jati thi. Pehle din ki onboarding main ne thoda zyada help expect ki thi, lekin baad ke dino mein jab new updates aaye aur database ko sync karna tha, toh problems thodi zyada aayi. Matlab, jo main chah raha tha ek reliable aur quick telephonic assistance, wo har roz nahi mil paaya. Haan, system ke features theek chal rahe the, par jab koi issue aata toh wo sahi time pe resolve hona chahiye tha. Isliye mujhe laga ki support se thoda aur improvement hona chahiye aane wale time mein, yeh hi reason tha mera dissatisfaction ka.

    Prasad JhaPunjab, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support took under 30 minutes to sort the glitch

    The first time I hit a snag with the software, I was pleasantly surprised how quickly things turned around. The issue with connecting the dialer was fixed in less than 30 minutes after I reached out. Beyond that, a lot of the onboarding details I had to figure out on my own, especially around how to integrate the database feature into my existing setup. The training videos were helpful but didn’t cover every aspect, so some trial and error was involved. Still, once past those first hurdles, I found the software quite intuitive. The support team seemed ready and able when truly needed, even if day-to-day usage required some individual learning. I’d say it’s a fair balance — you get some freedom to explore, but help is not too far away if needed.

    Ketan GaonkarJammu and Kashmir, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Sahi hai, lekin busy log ke liye nahi hai

    Mujhe support mein start hone mein thoda time laga. Bahut wait karni padti thi call connect hone ke liye, aur baar-baar samajhna parta tha software ka use. Kisi ko jo jaldi se ready hona hai wo shayad help na le paaye, because process lagta hai thoda lamba. Training material bhi achha hai, but woh itna simple nahi ke bina time waste kiye samajh aa jaye. Agar aap beginner ho toh thoda patience chahiye hoga. Dialer aur database features ka integration samjhne mein bhi time kaha gaya mera. Invoice ya payment process theek-thaak hai, lekin thoda complicated feel hota hai. Phone support se baat karne mein bhi kabhi delay hota tha, jo frustating tha. Overall, jo log thoda waqt dedenge aur dhyan se seekhenge, unke liye ye setup sahi rahega. But jinhe jaldi start karna hai aur simple system chahiye wo shayad ye pasand nahi karenge.

    Mitali TyagiJharkhand, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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