expected better support but was mostly left waiting
I was really hoping for more when it came to telephonic support but honestly it fell short of what I needed. I expected quicker responses and more detailed help when I called about software issues, especially during onboarding. Instead, the support often felt like someone reading from a script without actually addressing my specific problems which was frustrating. I hoped they'd be more proactive, offering clear instructions or updates. Sometimes calls dropped or I was transferred multiple times before getting partial help. It was disappointing because the training promised more personalized assistance which never really materialized. To their credit, once I finally got a hold of someone who understood the issue, the guidance was useful. But most of the time, it felt like I was talking in circles and waiting too long for callbacks or email replies. Compared to my expectations set during sign-up, this was definitely lacking and left me feeling rather unsupported throughout my early use of the software.