Support was okay, but not quite what I'd expected initially
When I first reached out to support, I was hopeful for quick and thorough assistance based on the initial info. The telephonic support response time was reasonable, and agents were polite during the call. However, the solutions provided often seemed generic; I had expected more tailored help considering the specific workflow issues I faced. Over the week, I followed up twice and the communication back and forth was a bit slow, which was frustrating when I needed quicker clarifications to continue my tasks. On the plus side, I did get access to priority assistance which helped with some of the technical setup. They walked me through the database integration and the dialer tools step by step, but not without some delay. The training material and automatic updates helped resolve many minor issues on their own, which reduced how much I needed to rely on support. All in all, the support was adequate, but my expectations were higher given what I had heard before purchasing. I wouldn’t say it was bad, just that it wasn't as proactive or fast as I had originally thought it would be for the price point.