Disappointed hua hoon, support thoda off tha shayad
Jab main ne software chalana start kiya toh expectations ke hisaab se support acha hona chahiye tha, main soch raha tha ki rozana ki routine problems jaldi solve ho jayengi. Lekin din bhar ke experience ne dikhaya ki kahin kahin pe support slow tha aur kabhi kabhi call back lene mein der ho jati thi. Pehle din ki onboarding main ne thoda zyada help expect ki thi, lekin baad ke dino mein jab new updates aaye aur database ko sync karna tha, toh problems thodi zyada aayi. Matlab, jo main chah raha tha ek reliable aur quick telephonic assistance, wo har roz nahi mil paaya. Haan, system ke features theek chal rahe the, par jab koi issue aata toh wo sahi time pe resolve hona chahiye tha. Isliye mujhe laga ki support se thoda aur improvement hona chahiye aane wale time mein, yeh hi reason tha mera dissatisfaction ka.