2 out of 52 of 5Verified purchaseSupport and communication
Support didn’t help with quick start; some things missing
I tried to get going quickly but it seemed like the support didn’t give me a clear timeline or enough immediate assistance to do so. The sign-up was fine and invoicing was delivered on time, but after that, I waited longer than expected for someone on the phone to help me or guide me through the initial software setup steps. There were times I felt stuck, especially around understanding the calling tools and database arrangement because no fast help was available. They did eventually respond but the experience could have been smoother if the telephonic support was more proactive and accessible from the start. Overall, a bit more clarity and quicker communication was definitely missing in the onboarding phase.