Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,228 published WFHI Reviews.

2,91,942 of 3,89,228 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Sales and pre-purchase
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

69,960 matching

Back to the start of the list
  • 2 out of 52 of 5Verified customerSales and pre-purchase

    The moment I realised support wasn't what I hoped for

    I went in expecting a smooth process where any issues would be handled immediately, but that wasn’t quite the case. Initially, when the dialer system wouldn't integrate properly with my existing software, I thought it was a minor glitch that would be sorted quickly. However, after multiple attempts and calls, the automated updates ended up causing more confusion rather than clarifying anything. The telephonic support was what I could say was decent—they were polite and tried to assist—but often I was left waiting longer than expected. Signing up was straightforward enough, and invoicing did not cause problems, which was good. Still, the mismatch between my expectations and what happened when technology faltered owned the experience overall. If only the database feature worked as seamlessly as promised, my frustration might not have been so high.

    Payal MaheshwariDelhi, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSales and pre-purchase

    Missing thoda aur quick pre-response wala touch hota

    Main ek bhi baar itna impress nahi hua jitni baar unki team se contact kiya. Sales aur pre-purchase process ke dauraan, response time ek dum quick tha, lekin ek cheez jo kami thi wo yeh ki jab main product ki details maangta tha ya training modules ke baare mein poochta tha, toh kabhi kabhi wahaan par uninterrupted flow nahi milta tha. Testing ke liye software setup karte waqt thoda confusion hua tha jo shayad pehle hi clear kar diya jata toh waqt bach sakta tha. Onboarding flow ko lekar bhi thoda support chahiye tha, lekin phir bhi jo banda help ke liye available tha, wo promptly assist karta tha, response mein koee der nahi karta tha. Dialer aur calling tools ko samajhne mein ji haan thoda time laga, par training sessions mein yeh ache se cover kiya gaya. Overall, mujhe laga ki unka team kaafi responsive hai lekin solution-oriented promised communication thoda aur smooth ho toh better hota. Payment aur invoicing process simple tha, woh achha laga. Operating database thoda complex hua lekin accept kar raha hoon ki learning ke saath sab theek ho jayega. To sum up, is response ke bawajood thodi aur clarity chahiye thi initial stages mein.

    Prashant WarrierHaryana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSales and pre-purchase

    Sales process clear tha but thodi aur detail honi chahiye thi

    Jab main sales ke process mein tha, tab mujhe lag raha tha ki sab kaafi clearly explain kiya ja raha hai, especially sign-up aur payment steps. Trainings bhi practical thi aur dialer software se related queries pe focus kiya gaya tha. Par thoda aur detail chahiye tha to fully samajh paun ki phone system kaise seamlessly integrate karega mera existing database ke saath. Jo calling tools diya gaya tha, wo kaafi acha laga aur easy tha operate karna. Software ki automatic updates feature bhi impressive thi as they kept improving without mujhe extra worry karne ki zarurat. Lekin payment process mein thoda confusion tha jab invoices generate hua; bas thoda clearer communication ho jata toh perfect ban jata. Dusri baat, telephonic support ki timing thodi flexible honi chahiye thi, kyunki jab main call karta tha toh thoda wait karna padta tha. Overall, jo cheezein involve thi, wo kaam kar rahi thi lekin agar onboarding ke samay aur transparency hoti toh zyada smooth hota. Ye product definitely mera kaam support karta hai aur mujhe lagta hai agar training mein thoda aur elaborate examples hote, toh use karna aur aasaan hota.

    Anil MehraPuducherry, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSales and pre-purchase

    Sales process ko thoda samajhne mein effort laga, but confidence mil gaya

    Jab maine pehli baar sign-up socha toh thoda jaankari lena tha sales team se, aur unhone clearly explain kiya software ke features aur training ke benefits. Thoda rambling lagta tha unka initial presentation, par mujhe clarification ke liye baar-baar baat karni padi. Kaafi saare questions mere mann mein the jo mai poochta raha beech-beech mein; fir bhi, end mein mujhe lagta hai ki mai confident feel kar raha tha software ko use karne ko lekar. Unka dialer interface aur database feature samajhna shuru kiya toh laga ki ye sahi investment hoga mere liye. Payment process bhi thoda confusing laga pehle, par baad mein invoice milne ke baad sab clear hua. Aakhir mein, mai bataunga ki thodi mehnat ke saath, jo clarity chahiye thi wo mil gayi, aur jo hesitation thi wo door ho gayi. Matlab, jo effort laga uss hisaab se mai confident tha ki ye system mere remote work ke liye beneficial hoga. Mai fir se ye process repeat karne ko ready hoon, bas dhyan se padhna zaruri tha sab terms aur conditions.

    Prasad KakkarSikkim, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSales and pre-purchase

    The database feature was the only steady point

    I have been using the WFHI software for several weeks now and, to be honest, my experience has mostly been disappointing. The sign-up process was straightforward at first, but once I started to rely on the calling tools daily, I faced repeated glitches that made the workflow frustrating. The dialer frequently dropped calls randomly, which disrupted my schedule and left me spending more time fixing issues than actually working. Onboard training materials were hard to follow with unclear wording, making it difficult to adapt quickly. However, I must concede that the database feature stood out as quite reliable and did fit well with my workflow. While automatic updates promised improvements, they often brought inconsistencies that required me to relearn functionalities. Also, telephonic support was slow in responding and did not always provide helpful guidance. Overall, I expected more stability day to day, but what kept me afloat was the well-designed database that at least did not fail me during extended use.

    Paras VarmaPuducherry, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSales and pre-purchase

    Jo baat sabse zyada hairani hui, woh tha waiting time

    Main sales aur pre-purchase process mein thi aur mujhe laga tha ki chances hain ki bahut zyada waiting hogi ya baar-baar same cheeze repeat karni padengi. Lekin ye surprisingly different tha. Jo sign-up steps the, woh smooth chal rahe the without any unnecessary delays. Training modules ke beech mein, maine kabhi zyada rukne ya same baate baar-baar sunne ka experience nahi kiya. Onboarding process fast tha, aur kisi bhi step par mujhe wait karna nahi pada. Calling tools bhi they set up with no added hassle, aur dialer ka interface itna straightforward tha ki usme ghanto tak phasne ka koi chance hi nahi tha. Database integration kaafi responsive tha; main easily nahi rukti thi data handling ke wajah se. Automatic updates background mein aate rahe, aur unhone mera kaam kabhi interrupt nahi kiya. Phone support ke baar mein bhi mujhe zyada time wait nahi karna pada, jo mujhe laga tha ki definitely ek complaint hogi but nahi. Overall mujhe laga ki jitna time maine lagaya, woh bilkul justified tha aur mujhe koi unnecessary repetition ya waiting ka experience nahi hua, jo main expect kar rahi thi.

    Latika BharadwajKarnataka, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Whole experience felt okay, responsiveness was kinda hit and miss

    So, when I first reached out about the software and training, I have to say the initial response was pretty quick, which set a positive tone. The pre-purchase queries were addressed but there were moments when I had to follow up several times before getting detailed answers. That made me wonder if maybe they were juggling too many queries or maybe the team was small. Despite that, once I signed up, the onboarding seemed quite smooth overall. The telephonic support was decent although sometimes it took a while for them to understand exactly what issue I was facing, and I had to explain things multiple times. The database feature and calling tools worked well, but these small delays in communication made me a bit restless. Looking back, the whole thing felt fairly standard, not overly enthusiastic but not frustrating either. I guess it’s normal for services like this to have their ebbs and flows, and I did appreciate when finally the support did get everything sorted promptly. So overall, it was okay but responsiveness is an area where some improvement could help the experience feel more seamless.

    Shruti SahniKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Surprised by one moment, unsure about the rest

    When I first looked into the WFHI offerings, I wasn’t very confident about signing up because the information was a bit scattered on the website. The process of finding clear answers about what the software included and how the training worked took me some time. However, one thing that really surprised me was when I finally tried the telephonic support; the person was very patient and helped me with some of the database features I found confusing. That moment gave me a bit more confidence in the product overall. On the other hand, during sign-up and invoicing, the steps seemed a bit rushed and it wasn’t fully clear what would happen next or what was expected from me at each stage. I also wasn’t sure if the automatic updates would disrupt my workflow or not. So while there was a positive surprise with the support, I still feel a bit uncertain about how stable and seamless the entire system will be for me long term. I guess I need more experience to say confidently either way.

    Vishakha ShanbhagPuducherry, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSales and pre-purchase

    Wapas bhi karunga, sab kuch clear tha

    Woh sab jo labeling aur wording thi software mein, usme koi confusion nahi mili mujhe. Buttons aur menu options jo the, sab simple aur logically placed lage. Dialer ko samajhna itna mushkil nahi tha because sab cheezein clearly likhi thi, database feature bhi easy access mein tha which helps during calls. Sign-up aur payment process bilkul straightforward tha, invoices bhi timely mile. Agar dobara chance mila toh definitely main same software leunga kyunki mujhe pata hai ki kaha click karna hai, kaunse steps follow karne hain, aur support bhi helpful laga jab mujhe call ki zaroorat padi. Isse zyada kya chaiye jab ek product apni baat aadhi mein nahi chodta? Bilkul sahi investment lagta hai mera.

    Mihir MathewJharkhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Great for those comfortable figuring things out alone

    Reflecting on my experience with the sales and pre-purchase process, I realized that a lot of the setup expectations weren’t clearly communicated upfront. It seems well suited for users who prefer to explore the software independently and don’t mind a bit of trial and error during onboarding. However, for someone expecting in-depth guidance or hand-holding through every step, it might not be ideal. When I signed up, I found myself researching features and figuring out the dashboard largely by myself. The training materials helped somewhat but didn’t cover all queries that arose later. Overall, I’d say this product benefits self-starters but may challenge those needing continuous support.

    Chaitali BanerjeeGujarat, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy