The moment I realised support wasn't what I hoped for
I went in expecting a smooth process where any issues would be handled immediately, but that wasn’t quite the case. Initially, when the dialer system wouldn't integrate properly with my existing software, I thought it was a minor glitch that would be sorted quickly. However, after multiple attempts and calls, the automated updates ended up causing more confusion rather than clarifying anything. The telephonic support was what I could say was decent—they were polite and tried to assist—but often I was left waiting longer than expected. Signing up was straightforward enough, and invoicing did not cause problems, which was good. Still, the mismatch between my expectations and what happened when technology faltered owned the experience overall. If only the database feature worked as seamlessly as promised, my frustration might not have been so high.