Whole experience felt okay, responsiveness was kinda hit and miss
So, when I first reached out about the software and training, I have to say the initial response was pretty quick, which set a positive tone. The pre-purchase queries were addressed but there were moments when I had to follow up several times before getting detailed answers. That made me wonder if maybe they were juggling too many queries or maybe the team was small. Despite that, once I signed up, the onboarding seemed quite smooth overall. The telephonic support was decent although sometimes it took a while for them to understand exactly what issue I was facing, and I had to explain things multiple times. The database feature and calling tools worked well, but these small delays in communication made me a bit restless. Looking back, the whole thing felt fairly standard, not overly enthusiastic but not frustrating either. I guess it’s normal for services like this to have their ebbs and flows, and I did appreciate when finally the support did get everything sorted promptly. So overall, it was okay but responsiveness is an area where some improvement could help the experience feel more seamless.