Surprised by one moment, unsure about the rest
When I first looked into the WFHI offerings, I wasn’t very confident about signing up because the information was a bit scattered on the website. The process of finding clear answers about what the software included and how the training worked took me some time. However, one thing that really surprised me was when I finally tried the telephonic support; the person was very patient and helped me with some of the database features I found confusing. That moment gave me a bit more confidence in the product overall. On the other hand, during sign-up and invoicing, the steps seemed a bit rushed and it wasn’t fully clear what would happen next or what was expected from me at each stage. I also wasn’t sure if the automatic updates would disrupt my workflow or not. So while there was a positive surprise with the support, I still feel a bit uncertain about how stable and seamless the entire system will be for me long term. I guess I need more experience to say confidently either way.