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4 out of 5

Based on all 3,89,613 published WFHI Reviews.

2,92,217 of 3,89,613 reviews include a verification label.

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WFHI Reviews

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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Work hours ke hisaab se support thoda out of sync tha

    Maine socha tha ki jab main apne normal kaam ke ghante mein support lene jaungi, toh turant help milegi. Lekin jab main call kar rahi thi, toh support wale ya toh available nahi the ya phir mera sawaal samajhne mein deri ho rahi thi. Mujhe aisa laga ki unka timing mere working hours ke hisaab se match nahi karta, jis wajah se mujhe kai baar apna time adjust karna pada support ke liye. Haan, ek baar call par mila support jo basic queries ko theek se samajh raha tha, lekin uske baad kaafi waqt loss hua jab mujhe baar-baar wait karna pada. Onboarding ke dauran bhi kaafi steps complicated lage, jo thoda confusion create karte rahe. Training sessions ki language clear thi, lekin timing mismatch hone se main pura benefit nahi utha paayi. Invoicing process sahi tha, par jab support chahiye tha tab response slow tha, jo disappoint karne wala tha. Overall mujhe laga ki software ke saath basic support aur communication mein improvement zaroori hai, warna hum jaisa user jo fixed hours mein kaam karta hai, uske liye ye experience thoda frustrating ho sakta hai.

    Savita BiswasAndhra Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Decent support with both delays and direct help

    The telephonic support was generally quite helpful when I needed assistance, but I did notice some waiting times before actually getting connected to an agent, which was a bit frustrating. Despite that, once I spoke to someone, the help was clear and to the point, addressing my queries effectively. Sometimes the agents repeated information I had already understood from previous calls or training, which felt a little redundant, but I suppose thoroughness is important. I appreciate that priority assistance is available for more urgent matters, although the wait before reaching that stage can vary. Automatic updates happened seamlessly in the background, so I never had to worry about out-of-date software during calls. The sign-up and invoicing processes were straightforward with minimal confusion. Overall, while there is some repetition and occasional waiting involved, the support and communication do a good job balancing availability and effectiveness from my experience.

    Sarika KhannaPuducherry, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support ki wait zyada thi, thodi upaar utar ya gaaya

    Maine support se baat karne mein kaafi time lagaya tha, roz lene den mein problem aati thi. Har roz jab mein call karta, mujhe turant response nahi milta tha. Kabhi kabhi lagta tha ki baat samjha nahi rahe hain, aur ye helpdesk thoda slow lag raha tha. Lekin haan, ek cheez zarur achhi thi ki jab support ne apna call back diya, toh wo toh courteous aur professional tha, jo thoda relief de raha tha. Par fir bhi, is puri process mein time zyada waste hua. Updates ke chakkar mein software thoda glitch karta tha, aur mujhe baar baar call karke support team ko samjhata padta. Agar ye sab incidents thode kam ho jaate, toh experience thoda better hota. Overall, din bhar ke wait ke baad solution milna thoda frustrating tha. Mujhe lagta hai ki unki communication aur response kaafi improve karni chahiye, tabhi ek ache experience ki umeed ho sakti hai. Anyway, main hope karta hoon ki wo apni support timings aur efficiency pe dhyan denge, warna roz ka kaam thoda slow aur mehnat bhara lagega.

    Govind KhuranaMadhya Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support helpful but same questions repeated, felt like time wasted

    I have reached out to support multiple times regarding how to properly use the dialer and manage the database feature. Each time, it feels like I explain the same issues all over again because the team doesn’t seem to remember my previous queries. Waiting for a resolution also takes its sweet time, so I can end up wasting several days going back and forth without much progress. On the upside, the team is generally polite and they try to give helpful info every time. However, I wish there was a better system to avoid repetition and speed up responses. It’s frustrating to keep repeating myself when I expect more seamless communication. The lack of continuity means the whole support experience is tiring, and sometimes I wonder if quicker updates or a better tracking system could have helped avoid this waiting around and repeating explanations again and again.

    Asif SatheBihar, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support mein woh baat missing thi

    Mujhe jab help ki zarurat hui toh support team se baat karna pada. Jo call maine ki thi, usme response time theek nahi tha, thoda late aate the jo frustrating tha. Jo problems explain ki thi, unka solution milna thoda confusing tha. Unhone jo phone pe guidance di, itni clear nahi thi; mujhe baar-baar repeat karna pada. Automatic updates ke baare mein bhi poocha tha par proper details nahi mile. Mujhe lagta hai next time agar koi issue hoga toh phir se itna hi effort karna padega. Training module bhi thoda scattered tha, mujhe aisa laga ki proper ek structured plan nahi tha jo follow karna aasan hota. Billing aur payment ke process se toh main theek thi, wo achhe se handle hua tha. Lekin main yeh nahi keh sakti ki main is support pe pura rely karungi aage bhi, kyunki patience jaruri hoga wahan pe. Overall, support accha nahi laga aur is wajah se confidence kam hua.

    Pooja SahniJharkhand, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support ne 30 minute mein mera confusion clear kar diya

    You should know ki aapka support system seriously efficient hai. Jab meine pehli baar dialer aur database features ke labels ko samajhne ki koshish ki, toh mujhe thoda clarity ki kami mehsoos hui. Lekin phone support par jo baat hui, usmein sab kuch itna achhe se explain kiya gaya ki within 30 minutes mera sara doubt clear ho gaya. Jo technical terms thode confusing the, unko aap log ne simple aur relatable language mein convert kar diya. Training materials ke labels bhi ab zyada samajh mein aate hain, aur automatic updates ke baad jo changes aate hain unke notices bhi clear hote hain. Mujhe lagta hai ki agar software ke documents aur dashboards pe thoda aur simple language use karoge toh beginners ko aur fayda hoga. Par overall, aap log ke quick responses aur clear communication ne mera kaam bahut aasan kar diya hai, aur mujhe full confidence hai ki jab bhi koi confusion ayega, you will resolve it quickly.

    Ira SarinKarnataka, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support felt mixed at times

    The response time for support wasn't too bad, but I had to repeat my issue a couple of times. When I finally did get help, the solution worked well enough, but it would have been great to have clearer communication from the start. Next time around, I'm not sure if I'd need help again or if I could figure things out myself based on this experience.

    Esha RaoAssam, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    I was hoping the telephonic support would be more proactive and clear, but my experience was quite d

    I was hoping the telephonic support would be more proactive and clear, but my experience was quite disappointing. At first, I called during the onboarding phase to get guidance on setting up the database feature, but the explanations were vague and seemed scripted. Then when I encountered an issue with the dialer integration, I contacted support again, expecting some hands-on help, but all I got were generic responses that didn’t solve the problem. The communication was slow, and often I had to repeat my queries multiple times. The automatic updates also caused some glitches in the workflow, and when I reported these, support took a long time to respond. The only positive I can mention is that eventually, after some back and forth, my issue was acknowledged. But overall, the support experience didn’t align with the assurance given before purchase, leaving me really dissatisfied.

    Saumya BalanAndhra Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    The clear, direct explanations stood out most

    By the end of my experience with your support system, I felt considerably more confident in managing the software. What really stood out was the clear and direct explanations provided during telephonic support calls. They didn’t overwhelm me with technical jargon but rather gave me understandable, step-by-step guidance when I needed help. This helped me navigate some tricky parts of the onboarding flow and use the dialer tools without too much trial and error. Additionally, the automatic updates occurred quietly in the background, which meant I didn’t lose time or face disruptions while using the system. The invoicing and payment process was straightforward from start to finish, which added to my overall ease of working within the platform. While some parts of the database feature took a little getting used to, the calm and patient responses from support gave me the confidence to keep going. So, the element of your service that impressed me most was the way communication was handled — it made the whole experience much more manageable and less stressful.

    Ritika KumarWest Bengal, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Expected thoda jaldi milega access, thoda time laga start karne mein

    Maine socha tha ki sign-up karne ke baad turant software access mil jayega aur main turant training bhi le sakungi. Lekin actual mein mujhe thoda wait karna pada kyunki invoice generate hone mein thoda time laga, aur payment confirmation ka process bhi online se thoda slow tha. Jab tak maine payment confirm kiya, tab tak support team ne emails se help ki, lekin clear guidance shayad proactive tarike se nahi mili. Phir bhi, jab onboarding start hua, toh sab steps logically diye gaye the aur training sessions se mujhe software ka dialer aur database features samajhne mein madad mili. Support team ke response bhi acceptable the lekin immediate nahi. Mera experience yeh hai ki jitni main jaldi ready hone ki aasha karti thi, usse kuch madham speed se start hua. Par system ko samajhne aur use karne mein koi major challenge nahi tha. Overall, main expect karti thi ki thoda faster hoga, par mila hua outcome bhi theek tha.

    Sharmila Anil ThomasMizoram, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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