Decent support with both delays and direct help
The telephonic support was generally quite helpful when I needed assistance, but I did notice some waiting times before actually getting connected to an agent, which was a bit frustrating. Despite that, once I spoke to someone, the help was clear and to the point, addressing my queries effectively. Sometimes the agents repeated information I had already understood from previous calls or training, which felt a little redundant, but I suppose thoroughness is important. I appreciate that priority assistance is available for more urgent matters, although the wait before reaching that stage can vary. Automatic updates happened seamlessly in the background, so I never had to worry about out-of-date software during calls. The sign-up and invoicing processes were straightforward with minimal confusion. Overall, while there is some repetition and occasional waiting involved, the support and communication do a good job balancing availability and effectiveness from my experience.