Support helpful but same questions repeated, felt like time wasted
I have reached out to support multiple times regarding how to properly use the dialer and manage the database feature. Each time, it feels like I explain the same issues all over again because the team doesn’t seem to remember my previous queries. Waiting for a resolution also takes its sweet time, so I can end up wasting several days going back and forth without much progress. On the upside, the team is generally polite and they try to give helpful info every time. However, I wish there was a better system to avoid repetition and speed up responses. It’s frustrating to keep repeating myself when I expect more seamless communication. The lack of continuity means the whole support experience is tiring, and sometimes I wonder if quicker updates or a better tracking system could have helped avoid this waiting around and repeating explanations again and again.