I was hoping the telephonic support would be more proactive and clear, but my experience was quite d

I was hoping the telephonic support would be more proactive and clear, but my experience was quite d

I was hoping the telephonic support would be more proactive and clear, but my experience was quite disappointing. At first, I called during the onboarding phase to get guidance on setting up the database feature, but the explanations were vague and seemed scripted. Then when I encountered an issue with the dialer integration, I contacted support again, expecting some hands-on help, but all I got were generic responses that didn’t solve the problem. The communication was slow, and often I had to repeat my queries multiple times. The automatic updates also caused some glitches in the workflow, and when I reported these, support took a long time to respond. The only positive I can mention is that eventually, after some back and forth, my issue was acknowledged. But overall, the support experience didn’t align with the assurance given before purchase, leaving me really dissatisfied.