Support mein woh baat missing thi
Mujhe jab help ki zarurat hui toh support team se baat karna pada. Jo call maine ki thi, usme response time theek nahi tha, thoda late aate the jo frustrating tha. Jo problems explain ki thi, unka solution milna thoda confusing tha. Unhone jo phone pe guidance di, itni clear nahi thi; mujhe baar-baar repeat karna pada. Automatic updates ke baare mein bhi poocha tha par proper details nahi mile. Mujhe lagta hai next time agar koi issue hoga toh phir se itna hi effort karna padega. Training module bhi thoda scattered tha, mujhe aisa laga ki proper ek structured plan nahi tha jo follow karna aasan hota. Billing aur payment ke process se toh main theek thi, wo achhe se handle hua tha. Lekin main yeh nahi keh sakti ki main is support pe pura rely karungi aage bhi, kyunki patience jaruri hoga wahan pe. Overall, support accha nahi laga aur is wajah se confidence kam hua.