Work hours ke hisaab se support thoda out of sync tha
Maine socha tha ki jab main apne normal kaam ke ghante mein support lene jaungi, toh turant help milegi. Lekin jab main call kar rahi thi, toh support wale ya toh available nahi the ya phir mera sawaal samajhne mein deri ho rahi thi. Mujhe aisa laga ki unka timing mere working hours ke hisaab se match nahi karta, jis wajah se mujhe kai baar apna time adjust karna pada support ke liye. Haan, ek baar call par mila support jo basic queries ko theek se samajh raha tha, lekin uske baad kaafi waqt loss hua jab mujhe baar-baar wait karna pada. Onboarding ke dauran bhi kaafi steps complicated lage, jo thoda confusion create karte rahe. Training sessions ki language clear thi, lekin timing mismatch hone se main pura benefit nahi utha paayi. Invoicing process sahi tha, par jab support chahiye tha tab response slow tha, jo disappoint karne wala tha. Overall mujhe laga ki software ke saath basic support aur communication mein improvement zaroori hai, warna hum jaisa user jo fixed hours mein kaam karta hai, uske liye ye experience thoda frustrating ho sakta hai.