Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,89,533 published WFHI Reviews.

2,92,161 of 3,89,533 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,433 matching

Back to the start of the list
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Clear support explanations but not for everyone

    The telephonic support team provided fairly clear instructions when I called with questions, which I appreciated. The explanations about navigating the database and managing the dialer tool were mostly easy to follow. However, some updates during software training were delivered with technical terms that made them confusing for me initially. This could be frustrating for users who are less comfortable with such jargon, although the support staff did attempt to clarify on follow-up calls. I think this service best suits users who are comfortable adapting to tech rather quickly because it might not be ideal for beginners seeking very simple, straightforward explanations. The billing and sign-up process was smooth, matching my expectations.

    Sagar MathewOdisha, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support steps bilkul quick mile

    You guys really got the order right with your support system. I was amazed ki jitni jaldi telephonic assistance mila, woh mere liye time bachane wala tha. Training se lekar actual software use tak, har step clearly map kiya hua tha aur jab mujhe dialer ya database mein kisi issue ki zarurat padi, toh support ka response time kaafi acha tha. Jo onboarding traffic ho sakta tha, usko smoothly manage kiya gaya with timely instructions. Account setup se invoicing tak koi confusion nahi raha, aur main appreciate karta hoon ki aap log ne unnecessary wait nahi karvaya. Everyone who supports is available during ordinary working hours, jo ki meri mange ke hisaab se perfect hai. Mujhe lagta hai main fir bhi apne experience ke baad confidently bol sakta hoon ki agar issues aaye, toh woh jaldi solve ho jate hain, thanks to your organized support steps. Overall time lagna kaafi reasonable tha, aur bas isi wajah se main yeh support useful manta hoon.

    Ravi GanguliAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support hours do not match my needs, plain and simple

    Regrettably, the telephonic support hours are not aligned at all with the times I actually work, which has caused significant inconvenience. There were moments when I urgently needed assistance but the support team was unavailable, leading to frustrating delays in resolving software issues. While the sign-up and payment process was handled adequately, that does little to compensate for the difficulties experienced with ongoing communication. The automatic updates, although seamless in implementation, did not offset the lack of accessible support during my active hours. The dialing tools and database features work sufficiently when functional, but access to timely help is critical for uninterrupted workflow. Given these issues, my overall impression of the customer support and communication remains quite poor, as it simply does not fit the practical needs of a remote worker like me.

    Anil NandaBihar, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support ka experience satisfactory tha

    Maine WFHI ka support use kiya jab mujhe dialer aur database feature me kuch confusion hua. Initially, communication thodi unclear thi; mujhe lagta tha ki mere questions ka jawaab thorough nahi mila. Lekin baad me jab maine next call kiya, toh response thoda better aur zyada helpful laga. Telephonic support wale bade patient the, par kabhi kabhi mujhe lagta tha ki wo thoda slow answer karte hain, jiski wajah se mera kaam delay hua. Jab baat training details ki aayi toh woh thoda confusing tha, thoda aur detail better rahata. Lekin sign-up aur payment process bilkul clear tha aur easy raha. Mujhe lagta hai ki overall dekha jaye toh experience mixed tha: software and onboarding mein improvements ki jagah hai, par support team bhi assist karti thi. End me confidence is level tak aa gaya ki main basic features use kar sakun, par advanced cheezein explore karne me thoda hesitation raha. Ye feedback isliye dena zaruri samjhta hoon taaki aage software ko aur behtar banaya ja sake.

    Mihir ChandranAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    kuch labels samajh mein nahi aaye

    Main generally support aur communication ke bare mein baat karungi. Mujhe lagta hai ki software ke jo wording aur labels hain, wo thoda confusing the. Jaise ki dialer ke kuch options clear nahi the ki exactly kya kaam karte hain. Support team ne jo help ki, wo theek thi, par wo bhi kabhi kabhi unclear explanations deti thi. Mujhe lagta hai ki agar software mein instructions thodi aur simple hoti toh kaafi madad milti. Payment aur invoicing process mein koi badi dikkat nahi aayi, wo smooth raha. Training sessions ki baat karun toh wo itne helpful nahi lage jitna main expect kar rahi thi. Overall, software kaafi theek hai par ismein thoda improvement ki zarurat hai communication mein.

    Chhaya GoswamiWest Bengal, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Jo log detailed support chahte hain unke liye sahi hai

    Jab maine WFHI ka software aur training lena start kiya tha, toh main concerned thi ki support team meri expectations ke hisaab se responsive rahegi ya nahi. Ab jab kaafi time ho gaya hai use karte, main keh sakti hoon ki jo log actively apne queries phone pe rakhna pasand karte hain, unke liye ye service kaafi achhi hai. Har baar jab maine call kiya, genuinely lagta tha ki saamne wala seekh raha hai aur help karne ki poori koshish kar raha hai, jo unexpected tha. Jo onboarding tha, thoda challenging laga initially, lekin trainings clear thi aur jab bhi confusion hota, support se baat kar ke solve ho jata. Par agar aapko fixed, automated responses chahiye ya aap self-service prefer karte ho toh shayad yeh system aapko suit nahi karega. Mere liye yeh ek personal touch wali accessibility thi jo mujhe pasand aayi.

    Sujata BalakrishnanManipur, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Woh moment jab support ne asliyat dikhayi

    Jab support ko call kiya tha toh initially thoda confusion ho gaya tha ki mujhe kahan se help milegi. Lekin jab samjha ki poora dashboard aur training material kaise kaam karta hai tab woh moment aaya jab mujhe ye sab clear hua. Software ka dialer aur database thik chal raha tha, par jab kisi mushkil point pe gaya toh support ka tarika bada simple aur direct laga, jo actually kaafi helpful tha. Mujhe lagta hai ki training se zyada benefit toh support ki communication style ka mila, jo fauran problem ko samajh ke solution de dete hain. Unka telephonic support ka waqt bhi theek tha, reasonable delay hota hai par patience se baat karne se sab clear ho jaata hai. Automatic updates kabhi kabhi naye features laate hain jo pehle confuse karte hain, par support un topics ko achhi tarah cover kar deta hai. Overall, jab mujhe samajh aaya ki kis tarah se support use karna hai, tab pura system mera kaam asaan kar diya. Yahi moment tha jab sab cheezein apne jagah fit hui.

    Sunil MukherjeeMizoram, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support ne jab galti hui toh steady help di

    Pehli baar jab mujhe software mein kuch setting change karni thi toh thodi confusion hui, aur wo setting galat ho gayi thi. Us waqt maine telephonic support ko call kiya, aur surprisingly unka response stable aur calm tha. Wo mere problem ko samajhne ki koshish kar rahe the aur bina drama ke solution provide karne lage. Thoda time laga solve hone mein, about ek din se zyada, par support ne regular updates diye the case ke bare mein. Training sessions ke bawajood, jab galti hoti hai tou software ne bhi apne automatic updates se koshish ki dikkat jaldi sudharne ki. Overall, mujhe laga support ka ek specific part jo sabse achha tha wo unka composed approach tha. Payment aur invoice process bhi smooth raha, jahan koi interruption nahi tha. Toh main kahunga ki agar aap expect karte ho ki kabhi kabhi challenges honge, toh yeh service stabil rakhne mein madad karegi. Main ekdum satisfied nahi hoon, par average se thoda better feedback dena chahunga.

    Lalit NandaTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Socha tha support better hoga, par thoda disappointment hua

    Jab maine pehli baar signing aur payment process start kiya, toh expect tha ki jaldi aur confidently sab complete ho jayega. Lekin reality mein support se baat karte waqt kuch confusion hua, aur responses bhi consistent nahi lage. Training sessions itne detailed nahi the jitna maine socha tha, jis wajah se dialer use karna start karne mein thoda hesitation bhi raha. Database feature acha tha, par jab updates aaye toh unka impact samajhne mein time laga. Mujhe lagta tha ki automatic updates se sab smooth hoga, lekin support ko baar-baar call karna pada for clarifications. Thoda ajeeb laga ki jitna guide karna chahiye tha, woh pura nahi hua. Billing process samajh mein aaya, par overall confidence level expected se kam raha. Agar support thoda proactive hota toh shayad better feel karta.

    Abhijit KarkareWest Bengal, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Responsive support met my needs, though a bit more proactive reach-out would help

    Reflecting on my time with WFHI, their support responsiveness was definitely a highlight. Whenever I encountered issues with the dialer or needed help understanding a training step, the team was quick to respond and guide me effectively. The telephonic support felt reliable and professional, making me feel supported throughout my experience. What was missing, though, was a bit more proactive communication from WFHI, like check-ins or updates on new features without me having to reach out first. The onboarding process flowed smoothly once I got past the initial setup, and automatic updates kept the software current without problems. I’ve been using the platform consistently, and the invoicing and payment procedures were straightforward. I appreciate how easy it was to get help whenever I needed it, though a bit more anticipatory support would complete the package.

    Revathi PillaiJammu and Kashmir, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy