3 out of 53 of 5Unverified experienceSupport and communication
Clear support explanations but not for everyone
The telephonic support team provided fairly clear instructions when I called with questions, which I appreciated. The explanations about navigating the database and managing the dialer tool were mostly easy to follow. However, some updates during software training were delivered with technical terms that made them confusing for me initially. This could be frustrating for users who are less comfortable with such jargon, although the support staff did attempt to clarify on follow-up calls. I think this service best suits users who are comfortable adapting to tech rather quickly because it might not be ideal for beginners seeking very simple, straightforward explanations. The billing and sign-up process was smooth, matching my expectations.