Socha tha support better hoga, par thoda disappointment hua
Jab maine pehli baar signing aur payment process start kiya, toh expect tha ki jaldi aur confidently sab complete ho jayega. Lekin reality mein support se baat karte waqt kuch confusion hua, aur responses bhi consistent nahi lage. Training sessions itne detailed nahi the jitna maine socha tha, jis wajah se dialer use karna start karne mein thoda hesitation bhi raha. Database feature acha tha, par jab updates aaye toh unka impact samajhne mein time laga. Mujhe lagta tha ki automatic updates se sab smooth hoga, lekin support ko baar-baar call karna pada for clarifications. Thoda ajeeb laga ki jitna guide karna chahiye tha, woh pura nahi hua. Billing process samajh mein aaya, par overall confidence level expected se kam raha. Agar support thoda proactive hota toh shayad better feel karta.