Support hours do not match my needs, plain and simple
Regrettably, the telephonic support hours are not aligned at all with the times I actually work, which has caused significant inconvenience. There were moments when I urgently needed assistance but the support team was unavailable, leading to frustrating delays in resolving software issues. While the sign-up and payment process was handled adequately, that does little to compensate for the difficulties experienced with ongoing communication. The automatic updates, although seamless in implementation, did not offset the lack of accessible support during my active hours. The dialing tools and database features work sufficiently when functional, but access to timely help is critical for uninterrupted workflow. Given these issues, my overall impression of the customer support and communication remains quite poor, as it simply does not fit the practical needs of a remote worker like me.