The payment steps felt oddly out of order and frustrating
My experience with the billing and payments setup mostly left me frustrated because the steps didn’t seem to follow a sensible order. When I first signed up, I expected that I would create my account, then get an invoice to review before making any payment. Instead, the system led me to set up payment details quite early, without sufficient explanation, which was confusing. On top of that, I found myself waiting for confirmation after paying, but the messages about progress were unclear. It took several attempts to figure out if my payments had been received properly. While I admit the sign-up form itself was straightforward, the ordering of required steps made the whole process feel unnecessarily complicated. I would have appreciated a more typical flow with clearer instructions indicating what to expect next. That small reservation aside, I think having prompt communication about payment status would help prevent worry or misunderstandings for others. Overall, I spent more time than I expected just trying to get through this part and I hope future improvements will reduce this effort significantly for new users. Right now, it feels like it’s working against rather than supporting the customer experience.