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WFHI Reviews

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4 out of 5

Based on all 3,88,577 published WFHI Reviews.

2,91,463 of 3,88,577 reviews include a verification label.

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WFHI Reviews

3,88,577 published

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  • 5 out of 55 of 5Verified purchaseBilling and payments

    Kya mai fir se use karungi? Han, par soch samajh ke

    Maine billing aur payments ke process ko kaafi seriously liya tha, kyunki ek baar payment mein thoda gadbad ho gaya tha aur mujhe sochna pada ki usko kaise sahi karna hai. Software ke automatic updates ne mujhe disruption se bachaya, aur telephonic support ne patiently meri queries sun kar solution diya tha. Mujhe laga ki agar aisi situation phir aaye toh mai again is system ko use karungi, bas thoda dhyaan rakhke invoices aur due dates ka. Mujhe wo step-by-step training achhi lagi thi jisme payment ke nuances clear kiye gaye the, par real scenario mein thoda confusion hua iska format thoda alag tha mere liye. Overall, mere liye iska billing aur support experience reliable raha hai. Agar aap dhyaan se follow karenge aur support se timely baat karenge, toh ye system chal sakta hai smoothly. Mai ise repeat karungi agar mujhe zaroorat hui toh, par accuracy ke liye thoda extra awareness ke saath.

    Farida BasuOdisha, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceBilling and payments

    Payment process incomplete, use nahi kar payi mai

    Mera experience payments aur billing process ke saath bahut hi disappointing raha. Jab main invoice pay karne ki koshish kar rahi thi, toh repeatedly mujhe error messages dikhaye gaye aur baar-baar payment gateway freeze ho gaya. Support pe call kiya toh mujhe lagbhag 20 se 30 minutes tak wait karna pada, fir bhi koi solution nahi mila. Invoicing system bhi clear nahi tha ki kya charges lag rahe hain, isliye baar-baar clarification maangni padi. Paise pay karne ke baad bhi verification mere account mein dikhaayi nahi di, jo mujhe frustrate kar raha tha kyunki main turant software use karna chahti thi. Billing details update karna bhi complicated tha, mujhe baar baar apni information dobara enter karni padi, kyunki automatic save option disable tha. Overall, matlab ye system mere liye bilkul bhi kaam nahi kar paya hai and main is process se bohot disappointed hoon, kyunki main ek smooth aur fast payment expect kar rahi thi jo available nahi hua.

    Shilpa RautGujarat, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Support mejor le hota toh better feeling ban sakti thi

    Overall, main keh sakti hoon ki support kaafi basic tha for daily issues. Pehle din jab software chalana shuru kiya, contact karne pe response tha, aur mujhe lag raha tha ki sab theek hoga. Par jaise-jaise din beet rahe the, help chahiye tha jab bhi kuch chhota mota problem aaya, toh usually delay hota ya solution clear nahi milta tha. Kahin-kahin toh lagta tha ki mere questions repeat karne pad rahe the, aur patience thoda kam hota gaya. Lekin, ek baat deni padegi ki phone par baat karne wale log polite the aur generally samajhna chahte the ki issue kya hai. Communication ke liye software ka interface theek-tha, par usme quick responses, aur thoda zyada proactive approach ki kami thi. Mujhe laga ki agar thoda better follow-up hota aur messages ya calls zyada time pe aate, toh din-charya smooth ho sakti thi. Main samajhti hoon ki har system me improvement ho sakta hai, aur shayad support team training aur resources zyada degi toh ye better hoga. Abhi toh yeh lagta hai ki software reliable hai, but rozana support experience se thoda compromise karna padta hai.

    Naina PalkarUttar Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSoftware and access

    Mostly responsive support but dialer glitches persisted

    I had an overall decent experience with the software in terms of accessing remote workflows, especially appreciating the fairly quick responses from the support team. When I encountered issues with the dialer feature freezing during calls, support was helpful in troubleshooting and tried to provide quick fixes. However, the problem wasn't fully resolved, and the dialer glitches persisted intermittently, impacting my workflow. Other software functions, including database management and automatic updates, worked well and were consistently accessible. The invoicing and payment experience was smooth, with clear documentation and timely updates. While they were responsive on the phone, I expected the persistent dialer issues to be fixed more effectively given the follow-up support. Overall, the support service showed willingness to assist, but the lingering technical problem reduced the effectiveness of the solution and left me with mixed feelings.

    Tanvi DeodharHaryana, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSoftware and access

    Kaafi acha laga, par thoda aur expect kar rahi thi

    Maine pehle bhi kuch remote workflow software use kiye the, toh main soch rahi thi ki WFHI ka software bhi usi level ka hoga. Lekin, jab implement karna start kiya, toh pata chala interface thoda zyada straightforward aur less cluttered hai, jo mujhe pasand tha. Database features ne mera kaafi time bachaya, kyunki mujhe alag se records manage nahi karne pade. Training sessions initial stage pe thodi detailed the, jo mujhe help ki training process ko samajhne mein. Lekin ek chhoti si baat hai ki dialer kabhi kabhi thoda slow respond karta hai, especially jab main busy period mein kaam kar rahi thi. Overall, mujhe lagta hai ki WFHI software ne mera kaam aasaan banaya, lekin agar dialer thoda aur responsive hota, toh main usse aur recommend karti. Jo simplicity aur automatic updates milte hain, wo definitely ek plus point hai, jo meri expectations se match karte hain.

    Sunanda AroraJharkhand, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support accha laga, agle time bhi zaroor call karungi

    Pehli baat toh ye hai ki support chahiye tha toh mila. Matlab jab problem aayi, maine phone uthaya aur baat ki, koi tension ya intzaar nahi hua. Ye baat mujhe pasand aayi. Support wale ne jaldi se baat samajhdi aur jo solution diya, wo straightforward tha. Jyada time waste nahi kiya. Mera payment aur invoice mein bhi koi dikkat nahi hui, jo important hai. Software ke automatic updates se koi disturbance nahi hua, sab smoothly hua. Training sessions bhi theek thak the, samajhne me jyada mushkil nahi hui. Dialer aur database tools bhi expected tarah se kaam kar rahe hain. Ye sab mujhe is baat pe le jaata hai ke main agle time bhi help ke liye contact karungi, aur mujhe koi hesitation nahi hai is baar. Bas support friendly raha aur fast response mila, wahi main chahti thi. Baaki, mujhe lagta hai ki companies ko bhi yahi support chahiye jo waste nahi karta waqt. Main recommend karungi ki agar kisi ko kisi cheez mein help chahiye toh bina dare contact kar sakte hain, yahan pe.

    Priya GadgilDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseBilling and payments

    It took far too long to complete a simple payment setup

    From the moment I attempted to begin the payment process, the sequence of steps felt unnecessarily convoluted. Signing up was swift enough, but navigating through the invoice generation to actually making the payment took a frustrating amount of time. The instructions were not presented in the most logical order, so I ended up having to call support multiple times just to understand where I had gone wrong. Each call involved waiting in a queue before I could speak to someone, which added to the delay. Additionally, some of the payment confirmation steps were unclear, making me unsure if my transaction had completed successfully. This entire billing and payment experience required far more effort than I had anticipated, which was the main source of my dissatisfaction. Given the time it consumed and the confusion caused, I cannot recommend the process for users expecting a swift and straightforward payment setup.

    Sumitra GanguliMizoram, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSales and pre-purchase

    It didn't go as planned

    Bas thoda disappointment raha jab kuch issues aaye toh response nahi mila. Sab thoda slow tha. Ek accha feature tha, lekin overall experience itna acha nahi raha.

    Vikrant KapoorDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerTraining and onboarding

    Training aur onboarding ka jo sequence tha, usmein kuch cheezein clear thi aur kuch thoda confusing.

    Training aur onboarding ka jo sequence tha, usmein kuch cheezein clear thi aur kuch thoda confusing. Sabse pehle basic software ka setup samjhaya gaya, jo ki theek tha aur main uss stage pe ready ho gaya tha. Lekin fir jab calling tools aur dialer ka use karne ki baari aayi, toh process thoda lamba chala. Kabhi kabhi steps aise lagte the jaise woh randomly arrange kiye gaye ho, bina kisi smooth flow ke. Mujhe lagta hai agar thoda better structure hota toh timing improve hoti. Risks aur database feature ke basics dhang se cover huye, par detailed usage mein der lagi. Support ne sahi time pe call attend ki, par repetitive queries wali training sessions me thoda jyada rukna pada jo mujhe annoying laga. Overall, expectations ke hisaab se thoda zyada time kharcha hua onboarding mein, jo mujhe pata tha toh ache se plan kar sakta tha apne calendar mein. Software ke regular updates ne kuch cheezein improve kari, lekin woh ora bhi thoda confusing thay initially. Mujhe lagta hai ki agar onboarding steps clearly numbered hote aur unka ek logical flow hota, toh main jaldi ready ho jata software puri tarah se use karne ke liye.

    Paras SatheNagaland, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSoftware and access

    The onboarding setup totally stalled with dialer configuration

    I expected the initial setup to involve both one-off and ongoing actions, but the biggest problem was that the dialer configuration never properly went live. Despite repeated attempts, I couldn’t get past the calibration step, which prevented me from using key calling tools fully. The manual process I followed for database setup went fine as a one-time task, and I could access the software regularly thereafter, but the persistent failure with the dialer meant I lost crucial functionality. Continuous updates didn’t fix this issue either, leaving me stuck rather than seeing progress in my workflow automation. I appreciate the attempt to provide support, but it felt like no effective solution was available for this dialer problem. Signing up was straightforward and payments went through as expected, yet without a working dialer, the setup was incomplete in a critical way. I hoped you would address this core failure quickly since it affected my whole experience negatively.

    Nishant SinghOdisha, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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