Mostly responsive support but dialer glitches persisted
I had an overall decent experience with the software in terms of accessing remote workflows, especially appreciating the fairly quick responses from the support team. When I encountered issues with the dialer feature freezing during calls, support was helpful in troubleshooting and tried to provide quick fixes. However, the problem wasn't fully resolved, and the dialer glitches persisted intermittently, impacting my workflow. Other software functions, including database management and automatic updates, worked well and were consistently accessible. The invoicing and payment experience was smooth, with clear documentation and timely updates. While they were responsive on the phone, I expected the persistent dialer issues to be fixed more effectively given the follow-up support. Overall, the support service showed willingness to assist, but the lingering technical problem reduced the effectiveness of the solution and left me with mixed feelings.