Access delays ruined my initial setup
I was really hoping to start working with the WFHI software quickly, but the whole process took much longer than I anticipated. Even after submitting all required documents, I faced multiple delays before getting full access. The onboarding flow was supposed to be seamless, yet I encountered repeated issues logging in and navigating through the platform. It felt like the system was not ready to support new users efficiently. Attempts to resolve these problems through telephonic support left me frustrated; I was often put on hold or transferred multiple times without definite answers. While I did receive an invoice, the payment process was not as straightforward as expected, including unclear instructions on the next steps. The lack of timely automatic updates also made it difficult to stay on top of changes crucial for my workflow. Overall, what should have been a smooth start turned out to be a very slow and stressful experience, and I still find myself waiting for some features to work correctly. This delay has significantly affected my confidence in the software’s reliability, and it feels like the onboarding promises and realities are disconnected. I hoped everything would be up and running quickly, but the negative delay in access overshadowed any potential benefits from the software itself.