Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,84,745 published WFHI Reviews.

2,88,660 of 3,84,745 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,489 matching

Back to the start of the list
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Overall smooth but needed more self-navigation

    I had expected the telephonic support to be more proactive and forthcoming with detailed guidance during onboarding, especially when I was trying to set up my database and dialing system. The support did respond fairly quickly, which was good, but often I found myself having to search through FAQ sections or figure out certain features by trial and error. It felt like a bit of a balance: while basic queries were handled promptly, for anything slightly complex, I had to self-learn or rely on forum discussions. The automatic updates ran smoothly without much disruption, which was an appreciated part. I rate it positively because despite the minor hiccups in communication and support, the software itself was robust and relatively easy to use once I had figured things out. So, while the support experience was good, a bit more in-depth assistance during tricky steps would have helped make the whole process easier. Overall, the experience felt satisfactory but with some room to improve.

    Sudha MehraSikkim, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Setup call pe support mila toh smooth tha

    Maine jab WFHI ki service signup ki thi, tab initial setup ke dauran mujhe support thoda confusing laga tha, par jab call pe baat ki toh wo kaafi smooth ho gaya. Training ke saath-sath support team ne jo initial queries common hoti hain, unpe bahut achha response diya. Ongoing basis pe bhi jab kabhi technical problems aayi, toh timely guidance mili jo important thi. Meri soch thi ki jyada baar support ki zarurat padegi, lekin jyadatar problems ek hi baar solve ho gayi thi. Wo call pe mila help dikhaye toh lag raha tha ki support system serious hai aur user ke saath committed hai. Agar thoda aur clear communication hota ki support kab available rahega aur kis tarah se queries handle hongi, toh aur better lagta. Database feature aur dialer use karne mein koi jabardast dikkat toh nahi ayi, overall flow easy tha. Sign up and payment process bhi straightforward tha, invoice milne ke baad clarity bani thi maine kaise continue karna hai. Mujhe lagta hai ki training pe focus ho toh naye users ke liye support aur onboarding jyada easy ho jayega. Overall committed support feel hui aur wo confidence di ki agar kabhi problem aaye, toh solution milega.

    Meena RaneMizoram, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support and communication? Meh, not sure I'd bother again

    Honestly, if you ask me, the support and communication from them left a lot to be desired. At first, I thought they’d be there to quickly sort out any issues, especially when I ran into trouble setting up the dialer with the database. But calling them felt like a drag, the hold times were a pain, and once someone picked up, it wasn’t like I got clear answers without going in circles. The training videos were okay but they didn’t really prepare me for the real quirks I ran into. I’m not sure I want to go through that hassle again because next time I might just try figuring things out on my own instead of wasting time waiting for support. The only decent part was the automatic updates, which seemed to work without much issue and made some improvements without me needing to do anything — so kudos for that. But overall, talking to support was a chore, and that’s enough to make me hesitant about relying on them if something else goes wrong down the line.

    Aman ChackoLadakh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    The support team was pretty helpful

    From the moment I signed up, I was a bit apprehensive about the support options available. You never know how these things will go, right? Initially, I struggled a bit with setting up my profile and using the dialer effectively. But I found that their online resources, particularly the support documents, kinda helped out. However, there were moments when I had to figure things out on my own because some details were not clearly laid out. As I progressed, I appreciated how responsive the support team was when I called in. They seemed genuinely interested in resolving my issues. The communication was polite and professional, which made me feel reassured. While it wasn’t always straightforward, I got where I needed to be after some persistence. Overall, I would say the experience was satisfactory, albeit requiring some effort on my part to find the necessary answers at first.

    Girish MehtaKerala, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Good support for regular users, maybe less so for first-timers

    Once you’re past the initial setup, the WFHI support service functions quite well day to day. I found that when I reached out about minor issues or questions during normal usage, the responses were timely and helpful. The telephonic support line connected me to a representative who understood my situation quickly. That said, the first time I tried to figure out how to integrate the dialer with the database, I did feel the training didn’t fully prepare me for that step and I needed some extra guidance. For someone who is experienced, the system and support could suit well, but absolute beginners might find the early phase a bit confusing without external help. Automatic updates don’t interrupt calls or workflow, which is a plus.

    Ekta TandonJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Help achhi thi, par nachne waala moment yaad aata hai

    Main ek baar support ko call kar rahi thi jab training module freeze hone laga tha. Us waqt support team ne jaldi se meri problem ko samjha aur solution diya, jis se mujhe bada relief mila. Baaki time mein, maine generally training aur software ke onboarding steps ko independently manage kiya, jo ki thoda challenging tha. Kabhi kabhi confusion hoti thi call dialer setup mein, lekin mujhe lagta hai ki agle baar bhi agar problem aaye, toh main support ko call karne se nahi dungi. Yeh ek mixed feeling hai, kyunki jab help mili, vo bilkul expected se better thi, par overall onboarding aur software understanding main thoda waqt aur effort bhi laga. Lekin mujhe yeh pasand aaya ki help ke liye ek reliable telephonic support system hamesha ready tha, jo kabhi bhi assist karne ke liye available thi.

    Sarika PaiNagaland, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support aur labels thoda confusing lage yaar

    Mujhe support kaafi baar contact karna pada, par jo wording aur labels the software mein, woh itne clear nahi lage. Thoda ajeeb lagta tha jab dialer ya database mein options pe click karta, kyunki labels itne straightforward nahi the. Support team bhi kabhi kabhi mujhe samajh nahi paate they what exactly meri problem hai because terms thode technical ya unclear hote the. Ek chhoti si reservation ye bhi thi ki jab maine training ke dauran kuch phrases poochhe, toh replies hamesha clearly straightforward nahi the, thoda vague explanation deti thi kabhi kabhi. Ye sab mila kar experience frustrating raha, chahe software ki basic functionality chal rahi thi tab bhi thoda confusion bana hua tha har step pe. Mujhe lagta hai labels aur wording agar adhik sadharan rakhe hote, toh naye users ke liye easy hota samajhna kya karna hai. Baaki support team quick responses deti thi, isliye usme koi bada issue nahi tha. Basically main dosti mein batata, toh kahungi, "Support aur labels thode complex hain, thodi aur clarity honi chahiye thi.

    Rupali LimayeKarnataka, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    support accha hai lekin har baar nahi chahiye hoga

    Mai ne jab support se baat kari thi toh wo kaafi helpful tha, they clarified meri jo bhi queries thi payment aur invoicing ke baare mein. Dialer aur database features ka use karte waqt bhi ek do chhoti problems aayi thi, par phone pe baat karke solutions mil gaye. Mujhe lagta hai ki agli baar shayad main apne experience ke basis pe hi kaam karunga, itna zyada support waise nahi chahiye hoga. But jab bi kuch dikkat ho toh unki telephonic assistance available hai, jo achha hai. Overall communication thoda slow tha kabhi kabhi, par itna bhi bura nahi. Thoda aur fast response mile toh aur acche se kaam karta ye system.

    Anay GadgilRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support aur communication mein kuch kami thi, yaad karke sochta hoon

    Waqt guzarne ke baad jab main apna experience sochta hoon, toh lagta hai ki telephonic support se main zyada ummeed karta tha, par jo service mili usmein thoda interruption tha. Jab main software setup kar raha tha ya phir database feature use kar raha tha, mujhe baar-baar help ke liye call karna padta tha, aur response time satisfactory nahi tha. Shuru mein toh helpful lagti thi, par phir jab ek do baar repeat karna pada, tab lag raha tha ki communication mein kuch missing hai. Training sessions mein jo details di gayi thi, unme clarity thi, lekin jab real-time issues aaye tab manual aur support dono kam pade. Payment and invoicing process mein koi problem nahi thi, wo clear aur timely thi, is baat ko main appreciate karta hoon. Lekin overall agar mujhe future mein bhi support leni pade toh thoda doubt hoga ki milega ya nahi. Mujhe lagta hai ki thodi aur consistent aur customised communication ka hona chahiye tha jo mera use case samajh ke better assist kar sake. Ye missing piece mujhe ab bhi yaad aata hai.

    Abhijit JainBihar, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    That moment when I realized no one was actually helping

    I called support about an urgent issue where the dialer wouldn't connect calls in the middle of my project week. At first, they promised a callback within hours, which never came. After several vague commitments, I gave up waiting, realizing the responsiveness was lacking. This showed me that while the software might have some good features, when I really needed help, the team was not there. The few other attempts to reach out for assistance on billing or database problems were met with delayed or unclear replies too. I can’t say the support was helpful at the moments when it mattered most, which left me frustrated and questioning the overall reliability of this service.

    Tushar AhluwaliaHimachal Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy