4 out of 54 of 5Verified purchaseSupport and communication
Good support for regular users, maybe less so for first-timers
Once you’re past the initial setup, the WFHI support service functions quite well day to day. I found that when I reached out about minor issues or questions during normal usage, the responses were timely and helpful. The telephonic support line connected me to a representative who understood my situation quickly. That said, the first time I tried to figure out how to integrate the dialer with the database, I did feel the training didn’t fully prepare me for that step and I needed some extra guidance. For someone who is experienced, the system and support could suit well, but absolute beginners might find the early phase a bit confusing without external help. Automatic updates don’t interrupt calls or workflow, which is a plus.