Overall smooth but needed more self-navigation
I had expected the telephonic support to be more proactive and forthcoming with detailed guidance during onboarding, especially when I was trying to set up my database and dialing system. The support did respond fairly quickly, which was good, but often I found myself having to search through FAQ sections or figure out certain features by trial and error. It felt like a bit of a balance: while basic queries were handled promptly, for anything slightly complex, I had to self-learn or rely on forum discussions. The automatic updates ran smoothly without much disruption, which was an appreciated part. I rate it positively because despite the minor hiccups in communication and support, the software itself was robust and relatively easy to use once I had figured things out. So, while the support experience was good, a bit more in-depth assistance during tricky steps would have helped make the whole process easier. Overall, the experience felt satisfactory but with some room to improve.