Support aur communication mein kuch kami thi, yaad karke sochta hoon
Waqt guzarne ke baad jab main apna experience sochta hoon, toh lagta hai ki telephonic support se main zyada ummeed karta tha, par jo service mili usmein thoda interruption tha. Jab main software setup kar raha tha ya phir database feature use kar raha tha, mujhe baar-baar help ke liye call karna padta tha, aur response time satisfactory nahi tha. Shuru mein toh helpful lagti thi, par phir jab ek do baar repeat karna pada, tab lag raha tha ki communication mein kuch missing hai. Training sessions mein jo details di gayi thi, unme clarity thi, lekin jab real-time issues aaye tab manual aur support dono kam pade. Payment and invoicing process mein koi problem nahi thi, wo clear aur timely thi, is baat ko main appreciate karta hoon. Lekin overall agar mujhe future mein bhi support leni pade toh thoda doubt hoga ki milega ya nahi. Mujhe lagta hai ki thodi aur consistent aur customised communication ka hona chahiye tha jo mera use case samajh ke better assist kar sake. Ye missing piece mujhe ab bhi yaad aata hai.