Support and communication? Meh, not sure I'd bother again
Honestly, if you ask me, the support and communication from them left a lot to be desired. At first, I thought they’d be there to quickly sort out any issues, especially when I ran into trouble setting up the dialer with the database. But calling them felt like a drag, the hold times were a pain, and once someone picked up, it wasn’t like I got clear answers without going in circles. The training videos were okay but they didn’t really prepare me for the real quirks I ran into. I’m not sure I want to go through that hassle again because next time I might just try figuring things out on my own instead of wasting time waiting for support. The only decent part was the automatic updates, which seemed to work without much issue and made some improvements without me needing to do anything — so kudos for that. But overall, talking to support was a chore, and that’s enough to make me hesitant about relying on them if something else goes wrong down the line.