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WFHI Reviews

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4 out of 5

Based on all 3,88,518 published WFHI Reviews.

2,91,419 of 3,88,518 reviews include a verification label.

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WFHI Reviews

3,88,518 published

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  • 2 out of 52 of 5Unverified experienceBilling and payments

    Slow start and a bit frustrating

    The billing and payment process took a lot longer than I expected which made me a bit impatient. Trying to understand each step was quite tedious and I felt like things could’ve been more straightforward. The instructions given were helpful but not enough to speed up the process. I did manage to complete it eventually, but the slow start really affected my enthusiasm. On the bright side, once it was done, the rest of the software worked perfectly fine and I had no issues signing in or using the database features afterwards. It just felt like they should have thought about making the payment process much quicker from the beginning.

    Deepti Chaitanya PandaNagaland, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Feeling okay but not fully sure yet

    I started off pretty cautiously with WFHI's support services because I wasn't quite sure what to expect. Initially, the responses were a bit inconsistent and sometimes I felt like they weren't getting my issue in full. But after a few calls and emails, things started to gel better, and the telephonic support became more helpful and straightforward. The communication improved quite a bit, which made me feel more at ease by the end of the week. I still have some reservations, though, about how proactive they are with updates and follow-up. It felt a little like I had to chase them rather than the other way around. However, overall the sign-up and invoicing process went smoothly, without any hiccups, which boosted my confidence. The software itself worked well enough for my needs, and the dialer was pretty reliable, though I hope they keep improving the interface based on feedback. So yeah, I'd say I ended feeling cautiously optimistic. Not fully confident yet, but hopeful that next time I'll get even quicker and clearer help if needed. It’s a decent start, and I guess that’s quite important in this kind of service scenario.

    Ansari SidhuJharkhand, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Agli baar bhi try karunga, bas routine check karna hoga

    Main software ko roz ke use ke liye le kar aya tha aur zyada tar din ye sahi kaam karta raha. Support team ke saath jo sampark bana usme unhone regularly update diya kai baar jab mujhe lagta tha ki kuch chal nahi raha. Training ke baad onboarding process clear tha aur dialer main feature properly function karta raha. Database feature bhi consistent raha kaafi had tak acche se mera data maintain kar raha tha. Kabhi kabhi autopatching update ke baad thoda bug aya, par usko support se contact karne par track karke thik kar diya gaya. Mujhe lagta hai ki agar main firse is software ko use karna chahu, toh karunga, bas shayad starting mein thoda jyada patience aur learning ki zarurat hogi user interface ke liye. Billing and payment ke māmalē mein bhi ease thi aur invoices timely generate ho jaate the. Overall ek manageable experience raha, jisme usually software reliable tha par chhoti chhoti problems kabhi kabhi face karni padi.

    Rakesh BagchiGoa, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support steps didn’t quite flow as I expected

    At first, I expected the support process to guide me through troubleshooting in a smooth, logical sequence. However, while the team was helpful, the order of steps often felt scattered, moving between topics without clear focus. On the plus side, they did provide detailed answers when asked, and I appreciated their patience. Still, the disorganized flow made it hard to know where to begin each time I contacted them. The training I underwent set certain expectations about how support would operate, but the reality was less structured. Although the responses addressed my concerns, the experience was somewhat frustrating because I felt like I had to piece things together myself. So, while the support was not entirely ineffective, it lacked the clarity and order I was hoping for during these interactions.

    Mitali BakshiDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSoftware and access

    Surprised by the minor bugs

    Mujhe laga ke software flawless hoga, lekin kuch minor bugs aaye. Jo maine expect kiya tha, vo nahi hua. Lekin jab chal raha tha, tab accha experience tha.

    Meera ChatterjeeMadhya Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerTraining and onboarding

    Pure onboarding ka feeling, thoda thoda interesting

    Bhai ye training aur onboarding process ekdum smooth laga, bilkul bore nahi hua main. Setup me zyada time nahi laga, mostly ek baar hi sab kuch configure karna pada, jo ki thik tha. Par thoda ongoing support thoda slow mila kabhi-kabhi, toh lagta tha ki thoda boost ho jaye toh aur acha rahega. Software ki updates automatic aa rahi thi, jo convenient hai, par kabhi kabhi naya update thoda confusing lagta tha jab quickly use karna hota tha. Calling tools theek kaam kar rahe the, dialer bhi as expected. Database feature setup me thoda waqt laga samajhne me, per once samajh gaya toh puri team ka workflow easy ho gaya. Overall onboarding experience good tha, laekin chhoti chhoti cheeze thoda better ho sakti thi agar training me thoda zyada hands-on examples mile. Setup ke baad bhi thoda guidance helpful rahega agle stages ke liye.

    Imran ShuklaUttarakhand, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Woh setup jo main expect kar raha tha ya zyada seamless tha

    Pehle toh mujhe laga tha ki support toh bas ek baar ka kaam hoga, jaise sign-up ke baad main khud hi portal chala lunga. Lekin jaisa maine dekha, bahut saari cheezein aisi thi jo ongoing setup wali thi, jaise ki dialer ki settings ko har hafta check karna padta tha, aur database ko update karna zaroori rehta tha. Support aur communication ki wajah se mujhe ye process zyada easy laga, kyunki jo main soch raha tha ki sirf ek bari training hoga, wo nahi tha. Har baar jab advertisement ya software update aaye, toh mujhe patna tha ki main kya karna hai, aur priority assistance ki wajah se main confused nahi hua. Wo jo mera expectation tha ki support fleeting hoga, usse badhkar mila ki woh ek continuous help jaisa tha. Main apne hisaab se yeh kahunga ki agar dubara karna pade toh main bina hesitation ke karunga kyunki communication acha mila aur support reliable tha. Manual interventions thoda zyada lage, par woh support staff ke phone calls ke wajah se manageable rahe. So, overall, jo setup mujhe chahiye tha wo mila, aur main expect kar raha tha usse thoda better adventure raha yeh pura experience mere liye.

    Narendra PaiManipur, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseBilling and payments

    Billed incorrectly every time

    Mujhe nahi samajh aa raha kya ho raha hai is billing process mein. Roz roz payment issues aate hain aur main customer support ko baar baar call karti hoon. Har baar mujhe kahte hain ki issue resolve hoga, par kuch nahi hota. Ek chota sa reservation hai ki call support ka response thoda quick hota hai, par billing bas theek nahi hai. Frustrating experience hai yaar!

    Manish BhatiaWest Bengal, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Honestly I was kind of hoping the support would save me some headache but nope not really. When the

    Honestly I was kind of hoping the support would save me some headache but nope not really. When the software started acting up with sign-up issues and dialing problems I had to keep calling them again and again. The telephonic support was polite but it felt like every time I reached out I had to explain the same things all over. Not much clarity on what was actually going wrong or how it would be fixed. I don’t mind a bit of troubleshooting but this dragged on longer than I expected and slowed my work down. The onboarding training felt rushed too, like they skipped over some important parts. The database feature was alright and at least that part didn’t add to the stress, but the overall experience with getting help when problems came up was frustrating. I think they could do better with communication and maybe offer some priority assistance that really responds quickly. Sign-up and invoicing went fine if that counts for anything. Honestly it just took way more effort than I thought it would to keep this working for me.

    Poonam GokhaleJammu and Kashmir, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSales and pre-purchase

    bas socha tha help milegi, par zyada jhanjhat!

    Sign-up karte time toh sab normal laga par jab software use karna shuru kiya toh mujhe laga mujhe jyada apna hi dimag chalana padega. Training thodi thi, par woh bhi general thi, zyada specific steps par nahi gaya tha. Database feature samjhne mein bhi thoda time laga aur dialer use karte waqt bhi mujhe apni taraf se zyada experimentation karna pada. Mujhe laga tha ki calling tools aur pre-purchase instructions se zyada guide milegi, par jyada tar cheezen mujhe khud seekhni padhi. Payment process toh theek tha, aur invoicing mein bhi koi problem nahi ayi, bas jo baaki software ka use hai woh zyada reliant raha mere efforts par instead of unki smooth help par. Support system se baat karna chaha toh woh bhi thoda slow mila. Basically jo main kahungi wo yeh hai ki help ki kami rahi aur mujhe zyada khud hi sab set karna pada. Agar kisi se poochna ho toh main bolungi ki expect zyada mat rakhna unki taraf se help ke mamle mein. Bas, itna hi tha experience jispe main khush ya pura disappointed nahi thi, dono beech mein tha.

    Nirali GargTamil Nadu, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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