Support steps didn’t quite flow as I expected
At first, I expected the support process to guide me through troubleshooting in a smooth, logical sequence. However, while the team was helpful, the order of steps often felt scattered, moving between topics without clear focus. On the plus side, they did provide detailed answers when asked, and I appreciated their patience. Still, the disorganized flow made it hard to know where to begin each time I contacted them. The training I underwent set certain expectations about how support would operate, but the reality was less structured. Although the responses addressed my concerns, the experience was somewhat frustrating because I felt like I had to piece things together myself. So, while the support was not entirely ineffective, it lacked the clarity and order I was hoping for during these interactions.