Feeling okay but not fully sure yet
I started off pretty cautiously with WFHI's support services because I wasn't quite sure what to expect. Initially, the responses were a bit inconsistent and sometimes I felt like they weren't getting my issue in full. But after a few calls and emails, things started to gel better, and the telephonic support became more helpful and straightforward. The communication improved quite a bit, which made me feel more at ease by the end of the week. I still have some reservations, though, about how proactive they are with updates and follow-up. It felt a little like I had to chase them rather than the other way around. However, overall the sign-up and invoicing process went smoothly, without any hiccups, which boosted my confidence. The software itself worked well enough for my needs, and the dialer was pretty reliable, though I hope they keep improving the interface based on feedback. So yeah, I'd say I ended feeling cautiously optimistic. Not fully confident yet, but hopeful that next time I'll get even quicker and clearer help if needed. It’s a decent start, and I guess that’s quite important in this kind of service scenario.